Patient Communications Representative I

SEES MANAGEMENT LLC • Homewood, AL

3h

About The Position

Our focus is to provide our patients with the best healthcare experience through innovation, professionalism and compassionate care. Our physicians and staff share our passion for patient-centric care and are knowledgeable, skilled and empathetic to our patient needs. We continuously look for ways to improve our patient’s experience through data analytics, patient surveys and feedback. Our commitment to patient care is also investing in our employees through ongoing continuing education and training.

The Patient Communications Representative I for the Call Center will contribute to the fulfillment of all patient schedules. They play an important role in patient experience within the revenue cycle. They are a welcoming voice for all our patients and set the tone for patient care.

Requirements

• High school diploma or equivalent required.?
• Positive attitude and a love for helping others!
• Prior experience in a fast-paced medical office and in electronic health record preferred.?

Responsibilities

• Always positive and friendly with patients, co-workers and anyone who calls in to
• Verifies patient information and confirms insurance information and referral status.?
• Obtains and retains knowledge of insurance company participation and requirements including when an authorization is needed, or when a referral is needed.
• Registers patients correctly in the computer, providing consistency for patient listing and billing information- including name, DOB, address, phone number, email address, insurance
• Answers general questions for patients following established guidelines.
• Assists with answering and triaging incoming telephone calls and routing them according
• Answers and screens telephone calls appropriately and gives non-medical instructions to patients in preparation for their visit to the office.?
• Serves as primary appointment scheduler for all physicians and other resources in clinic, using the provided scheduling guide.
• Answers questions regarding insurance billing and office financial policies?
• Assists patients as needed.?
• Provides the highest level of customer service to all patients.?
• Assists in maintaining work area.?
• Ensures confidentiality of medical records and patient information in accordance with HIPAA.
• Performs regular schedule optimization

Benefits

• Generous PTO allowance
• Holiday Pay
• Health, Dental & Vision
• Life Insurance
• Short-term disability
• Long-term disability
• 401k with discretionary match
• Uniform Allowance (clinic only)
• Professional Development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED