Patient Communications Coordinator

Connect Chiropractic•Wauwatosa, WI

3d•$18 - $22

About The Position

Join Connect Chiropractic in Wauwatosa, WI as our next full-time Patient Communications Coordinator to feel the difference of being valued, appreciated, respected, and, best of all, rewarded for your efforts! As a Patient Communications Coordinator with our front desk team, your day is all about keeping communication flowing smoothly. You start by answering phones for all three of our chiropractic offices, greeting each caller with professionalism and warmth. Between calls, you stay on top of incoming emails and text messages, ensuring every question receives a prompt and helpful response. When things quiet down, you dive into paperwork-organizing, filing, and keeping our back-end operations running like clockwork. Your calm, friendly presence makes a big difference every single day through your exceptional customer service skills. Become a valued member of the Connect Chiropractic family! Since our inception in 2020, we've quickly established ourselves as a leading provider of top-notch chiropractic care in the Greater Milwaukee area. Our neurologically based approach focuses not only on alleviating pain but also on empowering our patients to take charge of their health and well-being. We wholeheartedly believe that our front desk team is the heart and soul of our practice. We're more than just a workplace; we're a thriving community built on support, collaboration, and growth. We are dedicated to cultivating a vibrant culture where everyone feels appreciated and inspired to pursue their fullest potential. Enjoy being part of an energetic, fun-filled environment where professional development is not just welcomed but celebrated! We offer comprehensive training, fantastic benefits, and an exciting, fast-paced atmosphere that keeps every day fresh and fulfilling.

Requirements

At least 1 year of experience in a call center, phone-based role, or front desk position
A strong commitment to providing outstanding customer service

Nice To Haves

Excellent phone etiquette and clear, professional verbal communication skills
Strong written communication skills for responding to emails and text messages
Confidence using computers, email platforms, and basic office software like Google Workspace or Microsoft Office
Experience handling a multi-line phone system
Great attention to detail and strong organizational skills
The ability to multitask and prioritize effectively in a fast-paced setting
Familiarity with chiropractic offices-helpful but not required

Responsibilities

Answering phones for all three of our chiropractic offices, greeting each caller with professionalism and warmth.
Staying on top of incoming emails and text messages, ensuring every question receives a prompt and helpful response.
Organizing and filing paperwork, and keeping our back-end operations running like clockwork.