Patient Collections/CCO Specialist

Hanger, Inc.

111d • $17 - $24

About The Position

The Patient Collections Specialist for the Centralized Collections Office (CCO) - Remote ensures collections in a call center environment for services provided is accurate, timely and fully documented, from a Centralized Collections Office. Provide efficient cash collection through excellent reimbursement practices while ensuring compliance with relevant laws, regulations and established Hanger policies and compliance programs. Provide strict adherence to adjustment, refund and write-off policies/procedures as outlined in Hanger Clinics Standard Operating Procedures. Work hours: 7:00 am - 5:00 pm CT.

Requirements

• 2 years of medical collections experience.
• 2 years office administrative experience.
• High school education or equivalent.
• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.

Nice To Haves

• Associate degree preferred.
• Experience in a medical office preferred.
• Experience with EMR systems (NextGen and/or OnBase) preferred.
• Ability to key 40 words per minute with accuracy preferred.

Responsibilities

• Answers in-bound collection calls.
• Maintains database by entering, updating, and retrieving data, as well as formatting and generating reports.
• Resolves outstanding invoice problems from past due accounts.
• Responds to inquiries from customers or external collection resources.
• May place calls or send messages to those with unresolved issues.
• Review and monitor assigned encounters and all applicable collection reports.
• Reviewing open encounters for collection efforts.
• Managing collection calls and/or on-line resources in a professional manner while keeping and improving customer relations.
• Resolves billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.
• Collect customer payments in accordance with payment due dates.
• Identify issues attributing to account delinquency and discuss them with management.
• Provide timely follow-up.
• Mail correspondence to customers to encourage payment of delinquent accounts.
• Effective communication with Patient Care Clinics related to collection efforts.

Benefits

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED