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Nirvana Healthcare Management Services•West Orange, NJ

9d•$19 - $20•Onsite

About The Position

We are seeking an experienced Medical Collections Agent to join our on site revenue cycle team. The ideal candidate will have a strong understanding of healthcare billing, insurance rules and regulations, and proven experience in medical collections. Key Responsibilities Manage and follow up on outstanding patient balances, including copays, deductibles, coinsurance, self-pay balances, etc. Contact patients via phone, email, text, or mail to provide balance information and request payment in a professional, courteous manner Explain patient financial responsibility clearly, including balances due, payment expectations, and practice payment policies Set up and monitor payment plans in accordance with practice guidelines Track and enforce IOU (I Owe You) agreements, including follow-up and escalation when balances remain unpaid Apply payments accurately and timely in the practice management system Maintain detailed and accurate documentation of all patient collection activities and communications Ensure compliance with all applicable federal and state regulations, including HIPAA and fair debt collection standards Identify recurring collection issues or patient trends and escalate concerns to management as appropriate Collaborate with front desk and billing teams to ensure patient balances are communicated and collected consistently

Requirements

Minimum 1 year of experience in patient collections or medical receivables (required)
Strong understanding of patient financial responsibility in a healthcare setting
Familiarity with copays, deductibles, coinsurance, self-pay balances, and payment plans
Experience using medical billing or practice management systems to review balances and post payments
Excellent communication, customer service, and conflict-resolution skills
Strong organizational skills and attention to detail
Ability to work independently, prioritize tasks, and manage multiple accounts
Professional, empathetic approach when discussing sensitive financial matters with patients

Nice To Haves

Experience in an outpatient or multi-specialty medical practice
Prior experience handling high-volume patient balance follow-up
Knowledge of front-desk financial workflows and patient check-in/check-out processes
Familiarity with written payment agreements

Responsibilities

Manage and follow up on outstanding patient balances, including copays, deductibles, coinsurance, self-pay balances, etc.
Contact patients via phone, email, text, or mail to provide balance information and request payment in a professional, courteous manner
Explain patient financial responsibility clearly, including balances due, payment expectations, and practice payment policies
Set up and monitor payment plans in accordance with practice guidelines
Track and enforce IOU (I Owe You) agreements, including follow-up and escalation when balances remain unpaid
Apply payments accurately and timely in the practice management system
Maintain detailed and accurate documentation of all patient collection activities and communications
Ensure compliance with all applicable federal and state regulations, including HIPAA and fair debt collection standards
Identify recurring collection issues or patient trends and escalate concerns to management as appropriate
Collaborate with front desk and billing teams to ensure patient balances are communicated and collected consistently

Benefits

Competitive compensation package.
Comprehensive benefits including health insurance, retirement plans, and paid time off.
Supportive work culture focused on professional development and continuing education.
Opportunity to work in a growing field with a focus on improving patient outcomes.
Uniforms provided.
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid sick time
Paid time off
Vision insurance