Patient Clinical Specialist I

RadNet•Yucca Valley, CA

About The Position

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as a Patient Clinical Specialist I, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. The MRI Technical Aide will assist MRI Technologists, Radiologists, and/or administrative staff to provide optimal MRI safety and patient care. The MRI Technical Aide will convey patient history to the MRI Technologist for accurate MRI safety and assist MRI Technologists in ensuring MRI safety, coil positioning, patient screening and/or history, and patient observation during exams. Clerical duties include schedule maintenance, exam verification, patient medical records, routing documents, and other tasks as assigned. Graduated from the ImagingWorks program and perform duties as a Patient Service Representative, MRI Technical Assistant, and DEXA Technologist. This position will play a vital role in the assigned region and assist in coverage at the home location and as assigned across the region.

Requirements

Must have graduated from the ImagingWorks Intern program
Must have a valid and current Basic Life Support (BLS) certification
Must have one of the following: a high school diploma or general education degree (GED)
Possesses and utilizes excellent customer service skills, strong public relations skills, and exceptional written and verbal communication skills.
Must be detail-oriented and organized, possess clerical skills, and have the ability to interact effectively with doctors, referring doctors and staff, patients, vendors, peers, and management.
Must be willing to drive to other Imaging Centers as directed by management
Must have a valid Driver’s License in good standing
Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations.
You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment.

Responsibilities

Greets and registers patients in a friendly and service-oriented manner.
Obtains proper insurance and patient information, collects signatures, and ensures accuracy and completion of necessary documentation.
Verifies and updates patient/physician/insurance changes to ensure proper billing.
Collects, records and ensures proper handling of co-pays and fees.
Answers and transfers incoming phone calls.
Schedules, reschedules or cancels new or current patients, confirms appointments, and notifies staff of changes when necessary.
Enters accurate information in the system.
Pre-registers, submits reports and documents, inputs clinical data for the appointment, and requests prior imaging as needed.
Gives patients appropriate orientation for preparatory and safety protocols.
Respond to patients' questions and concerns and refer to supervisors when necessary in an expedient manner.
Maintains awareness of the temperament/mood of patients in the lobby to ensure optimal service experience and curtail any frustrations or communication that could affect the experience of other patients.
Communicates appointment delays in a timely fashion and offers to reschedule in circumstances where delays could be significant.
Coordinates with the back-office staff for timely and effective care of patients.
Obtains proper authorization and identification before release of confidential medical records.
Uses clerical skills (e.g. filing, organizing, processing incoming mail, etc.).
Provides management with reports and logs when required.
Takes accurate patient medical histories with MRI safety and records information into patients’ medical charts and/or electronic medical records systems for patient flow and accurate encounter documentation.
Accurately maintains and records patient communication during exams.
Stocks and maintains all supply levels for assigned area; orders and restocks following site guidelines/protocols.
Support technologists with procedures as needed, including setting up coils, scheduling maintenance, and/or cleaning the MRI suite, and other duties as assigned.
Greets patients with courtesy and respect, properly screens patients, including proper screening for safe entrance to the MRI examination room, and delivers any examination instructions
May administer oral contrast to patients and provide instructions as needed under the direction of a technologist.
Comply with all HIPAA, confidentiality, and safety guidelines for a laboratory / clinical environment. Ensures appropriate personal protective equipment (PPE) and exercises universal precautions when dealing with all patients and exams.
Maintain a clean, safe, and compliant MRI control room space. Decontaminate equipment, coils, and exam/control room using the designated products and procedures.
Respond to requests and questions efficiently, effectively, and positively.
Handles upset or irate individuals professionally and courteously.
Remains aware of appointment delays and schedule changes and regularly communicates to the front desk team and/or Site Management.
May burn CDs as indicated.
Report any equipment malfunctions to MRI Steering Technologist and Site Manager.
Assists in the performance of QC, including daily visual checklist and weekly QC.
Accurately and correctly positions patients for exams, including placement of coils.
Assist with completing all patient screening documents and scan them appropriately.
Assists with lifting and transferring physically challenged patients to and from exam tables
May remove and properly dispose of IV catheters, bandages, and puncture sites.
Provide any discharge instructions in conjunction with the MRI Steering Technologist.
Communicates effectively with the MRI Steering Technologist.