Patient Check-In Representative- Quincy, MA

Atrius Health • Quincy, MA

157d

About The Position

Under general supervision, professionally greets and performs any necessary health screening for all patients entering the practice for medical appointments. Verifies patient demographics and insurance information, making any necessary changes in the Practice Management System. May obtain and enter appropriate referral information. Ensures all patients have completed and signed all forms as needed. Checks patients in, in order to inform clinical unit of patient’s arrival. Collects payments for visit and outstanding balances, as necessary.

Requirements

• High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit required.
• At least one year experience in a business role with direct patient or customer service delivery required; healthcare setting preferred.
• Working knowledge of check-in or registration procedures and self-pay collections in a healthcare environment preferred.
• Experience with cash handling and end-of-day balancing procedures preferred.

Nice To Haves

• Related Associate’s degree in Business or related field preferred.
• Demonstrated customer service and recovery skills.
• Strong verbal, written and telephone communication skills.
• Attention to detail and demonstrated multi-tasking skill.
• EMR proficiency preferred.

Responsibilities

• Greet patients and perform health screenings upon their arrival.
• Verify patient demographics and insurance information.
• Make necessary changes in the Practice Management System.
• Obtain and enter appropriate referral information.
• Ensure all forms are completed and signed by patients.
• Check patients in and inform the clinical unit of their arrival.
• Collect payments for visits and outstanding balances.

Benefits

• Up to 8% company retirement contribution.
• Generous Paid Time Off.
• 10 paid holidays.
• Paid professional development.
• Generous health and welfare benefit package.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED