Patient Charge Specialist - Orlando Health Cancer Institute

Orlando Health • Orlando, FL

5d

About The Position

As a top cancer care provider in Florida, Orlando Health Cancer Institute is a comprehensive, multidisciplinary
cancer program consisting of six treatment sites and more than 10 practice locations that serve the region’s adult oncology needs. Specializing in more than 200 types of cancer, an expert team of medical professionals provides personalized care with the most state-of-the-art technologies, such as advanced radiation and proton therapies, and bone marrow transplant and cellular therapy. Through a robust research program, the institute also supports physician involvement in numerous research studies and clinical trials that give patients access to innovative diagnosis, treatment and symptom management options. In addition to being accredited by the Commission on Cancer, a program of the American College of Surgeons, Orlando Health Cancer Institute has earned accreditations and certifications in several areas — including medical oncology and hematology/oncology, radiation oncology, cellular therapy, rectal cancer, and breast care — from the respective accrediting organizations, and recently was named in the 2023 Becker's Hospital Review “60 Hospitals and Health Systems with Great Oncology Programs” list.
Orlando Health Cancer Institute is part of the Orlando Health system of care, which includes 24 award-winning hospitals and ERs, 9 specialty institutes, 14 urgent care centers, 100+ primary care practices and more than 60 outpatient facilities that span Florida’s east to west coasts and beyond. Collectively, we honor our 100-year legacy by providing care for more than 142,000 inpatient and 3.9 million outpatient visits each year.
Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.
Position Summary
Provides system support for collecting and summarizing data by performing daily data input on computers.

Requirements

• High school diploma or equivalent.
• Successful completion of charge entry course in Orlando Health’s Account Management System within thirty (30) days in position.
• Medical Terminology as demonstrated by completion of Orlando Health medical terminology course or through formal clinical training program within 6 months in position.
• Two (2) years’ experience in a hospital, health care or physician office setting.
• Proficient in applicable clinical division software (i.e.: Affinity GE) and applicable office software (i.e.: Microsoft Word, Excel).

Responsibilities

• Maintains current knowledge of Medical Terminology, the computer software systems used at Orlando Health and other Patient Charge Processes.
• Will be cross-trained to perform the duties of data entry and charge management.
• Serves as a resource to other staff members to provide guidance and direction for data entry and patient charging.
• Ensures prompt and accurate execution of duties and distribution of reports.
• Verifies all output is complete and ensures daily charge reconciliation.
• Assists support staff, coding, patient financial services, and clinical team in appropriate documentation methodology to support charging and determine medical necessity.
• Assists to resolve non-compliant operational or billing issues.
• Interacts with manager and staff in the timely solution and verification of procedure and patient charge information.
• Performs routine Orlando Health Account Management training. Accurately and efficiently accesses hospital billing and information systems to secure and assemble all necessary physician records in order to accurately bill professional physician and/or physician extender services.
• Verifies billable physician services by reviewing physician documentation.
• Assembles and inputs coding results into the current Practice Management billing system in order to expedite proper billing.
• Batches and balances daily charges checking provider, place of service, date of service, referring physician, diagnoses and procedures.
• Demonstrates self-motivation and self-direction.
• Maintains all daily work processes and status reports.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Maintains established work production standards.
• Works as a team member in facilitating efficient and effective problem solving to meet goals.
• Establishes and maintains an environment of positive motivation through individual and group interaction.
• Assumes the responsibility for professional growth and development.
• Maintains open communication with departments and processes.

Benefits

• Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible so that you can be present for your passions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees