Patient Case Manager

AICA Orthopedics, P.C.•Atlanta, GA

About The Position

AICA Orthopedics seeks a Personal Injury Case Manager to ensure optimal patient outcomes and case value through systematic execution of comprehensive case management protocols across our 21-location network.

Requirements

1-3 years Personal Injury case management experience with systematic case tracking
Medical office experience preferred with insurance verification and patient coordination
Microsoft Office/Excel proficiency for reporting and case tracking
Strong organizational skills for managing multiple cases and deadlines
Professional communication with internal teams, patients, and legal stakeholders

Nice To Haves

Medical office experience preferred with insurance verification and patient coordination

Responsibilities

Secure police reports within 72 hours and coverage limits within 60 days to maximize case value
Execute company-approved checklists to collect comprehensive case information and prevent coverage gaps
Track care plan compliance against AICA clinical pathways using dashboards to ensure maximum medical improvement
Maintain accurate documentation meeting Georgia medical record requirements for audit protection
Conduct care reviews with Clinic Directors, Practice Managers, and Corporate Case Management teams
Coordinate with Verification Department to determine patient financial responsibility and prevent billing issues
Collaborate with Front Desk teams to collect payments prior to service delivery
Provide case status reports and financial summaries to clinic leadership for decision-making
Coordinate patient flow across your assigned clinic locations to minimize treatment delays and ensure completion
Maintain professional relationships with attorney representatives and third-party stakeholders
Facilitate patient financial discussions and payment arrangements to remove care barriers
Ensure compliant communication with legal counsel while protecting patient privacy