Patient Care Technician

Baystate Health•Springfield, MA

19d•$17 - $25•Onsite

About The Position

Patient Care Technician (PCT) – Full Time, Nights Schedule: 7:00 PM–7:30 AM (36 hours per week) Rotation: Weekends and holidays required Unit: Springfield 6400 Medical About Baystate Medical Center Baystate Medical Center (BMC) is a nationally recognized, fully accredited academic medical center and the flagship hospital of Baystate Health. As a Level 1 Trauma Center and the region’s leading provider of advanced clinical care, BMC is committed to delivering compassionate, high-quality healthcare while fostering a collaborative and inclusive work environment. Our teams are dedicated to clinical excellence, innovation, and supporting the communities we serve. Summary Under the direction of the Registered Nurse (RN), the Patient Care Technician (PCT) performs a variety of technical tasks and bedside care activities to support high-quality patient care. Responsibilities include direct patient care—hygiene, skin care, mobility support, and monitoring—as well as multi-skilled tasks such as phlebotomy and EKGs. The PCT assists with equipment management, procedures, and other duties as assigned to ensure smooth and safe unit operations.

Requirements

Minimum of one year of patient care experience (long-term care, specialty care, acute care, or similar).
Proficient reading and writing in English
Ability to maintain composure in medium- to high-stress situations
Strong verbal and written communication skills
GED or HiSET
Basic Life Support - American Heart AssociationAmerican Heart Association
Certified Nurse Aide - OtherOther

Nice To Haves

None required.

Responsibilities

Provide age-appropriate patient care Applies knowledge of developmental stages and uses appropriate approaches when caring for patients across the lifespan.
Monitor basic physiological parameters Obtains and documents vital signs, weights, heights, and other measurements accurately and within required timeframes. Reports significant deviations promptly and documents changes in patient drainage or condition.
Perform treatments and procedures according to policy Completes dressings, post-mortem care, and all delegated procedures per Baystate Health policies. Assists physicians with exams and simple procedures. Ensures proper patient identification before performing any procedure.
Assist with elimination needs Responds promptly to patient requests, accurately labels and sends specimens, measures intake/output, and administers enemas or Harris Drips as ordered.
Perform Point-of-Care (POC) testing Conducts POC testing accurately and per established guidelines.
Support delivery of ancillary services Follows treatment plans, monitors patient responses, communicates concerns to appropriate staff, and documents care consistently.
Communicate effectively Interacts respectfully with patients and families and communicates relevant information clearly to the care team while demonstrating cultural awareness.
Respond appropriately in emergencies Initiates emergency procedures, maintains patient safety, and communicates effectively in urgent situations.
Function as a collaborative team member Supports team members in clinical and non-clinical activities and contributes to a positive team environment.
Maintain required competencies Completes required clinical competencies, including those associated with the career ladder recognition program.
Provide one-to-one observation when assigned Performs continuous observation duties safely and competently based on unit needs.