Patient Care Technician - 7 West PCU

Carilion Medical Center•Roanoke, VA

23h•Onsite

About The Position

As a part of the patient care team, you'll experience an environment defined by a deep commitment to your personal well-being and professional development. This is a great opportunity start your health care career journey, within a setting renowned for clinical excellence. You will provide nursing care that includes taking the patient's blood pressure, checking their oxygen levels and temperature, as well as assisting patients of all sexes and genders with bathing, meals, toileting, ambulation, and other basic needs. The Patient Care Tech/Nursing Assistant role can include one-on-one care of patients on suicide or safety precautions. This 26 bed telemetry PCU specializes in the care and management of acute and chronic heart failure and other CVI medical conditions. They serve as the alternate unit for medicine observation patients. This position is full time, working the day shift with every other weekend and rotating holidays A $7,500 sign-on bonus is available when external candidate meets applicable guidelines. As part of the health care team, the Patient Care Technician performs basic clerical and technical clinical services relating to the care, cleanliness, safety, and comfort for patients of all ages. Provides quality service through a team oriented, collaborative approach to patient care. Provides basic nursing care and performs advanced technical skills for specified age groups according to established standards. Assists patients with activities of daily living. Appropriately documents and reports patient observations to licensed staff. Transports patients, supplies, specimens, equipment, etc. within the facility. Contributes to Carilion Clinic’s performance improvement activities. Actively participates in obtaining desired service line/departmental outcomes. Exhibits competent knowledge of EMR and assists with chart audits. Participates in unit quality surveillance activities Actively participate in unit shared governance and/or organization councils/committees May lead unit huddle; participate in IDR's (unit based interdepartmental patient rounds) Provides support for department/unit staff scheduling, including covering lunch assignments. Reviews medical record for outstanding orders and notifies nurse of stat orders and medication changes. Orders department/unit supplies and equipment and stocks/organizes supplies. Assists with customer service in way-finding, answering phones, making meaningful connections with patient and visitors Processes equipment between patients as needed (cleans unit based equipment and gathers supplies needed to operate equipment). Operates and maintains general office equipment. Follows procedures for timely equipment repairs Leads streamlined, timely and comprehensive admission, transfer, and discharge processes keeping the patient experience as the top focus. Assists in coordination of patient flow into/out of area using department/unit specific software and Intranet. Is aware of unit outcomes and metrics and promotes process improvement initiatives that add value to our outcomes and/or organizational mission Welcomes and assists patients and visitors; assists with registration. Serves as “face” of the unit; role models service excellence behaviors at all times. Demonstrates excellent telephone etiquette and interpersonal skills when answering phones and interacting with patients, visitors, physicians, and other health professionals. Receives and screens incoming calls via telephone and patient call system. Routes calls to appropriate individuals and takes messages accurately Monitors cleanliness of the waiting and break rooms, and performs safety/environmental rounds on unit and with multidisciplinary team members Participates in the sitter process (if competencies appropriate). Assists with maintaining regulatory compliance. (refrigerator, glucose meters, equipment room storage, assisting with code cart checks as assigned etc May be responsible for phlebotomy (competency appropriate) May conduct nonsterile wound care dressings (competency appropriate) May replace and remove saline locks (competency appropriate) May do colostomy bag changes (competency appropriate). Job Scope: May be required to support multiple nursing units. Interacts with unit staff, patients, physicians, families, visitors, management, ancillary departments, and the general public. Maintains patient, staff and customer confidentiality. If assigned to perform patient care tasks, must demonstrate knowledge of the principles of growth and development through the life span, possess the ability to recognize and report data reflective of the patient’s status, interpret the appropriate information needed to identify each patient’s requirements relative to his or her age and specific needs, and provide the care needed as described in departmental policies and procedures. May be required to sit with patients on suicide precautions or confusion. Ability to perform responsibilites in a fast-paced environment, requiring use of prioritization and time mangement skills. May be exposed to infectious diseases, biohazardous and hazardous materials, including regulated medical wastes, and combative patients. Prolonged periods of sitting, visualizing computer screen and using keyboard may be necessary. May be required to work at multiple Carilion facilities. Organizational Responsibility: Functions as a key member of the health care team and performs tasks as delegated by licensed staff. Communication: Interacts with unit staff, patients, physicians, families, visitors, management, ancillary departments, and the general public. Confidentiality: Maintains patient, staff and customer confidentiality. Financial Responsibility: Suggests cost containment initiatives in immediate work unit/department. Judgment: High probability that errors in work are detected. Physical Demands/Hazards: May be exposed to infectious diseases, biohazardous materials and combative patients. Physical requirements include lifting, prolonged periods of standing, bending, pushing, pulling, reaching, and walking. Job Responsibilities: Work is performed in patient care environment and is often fast-paced, requiring use of prioritization skills. Compliance: Follows set guidelines and procedures in the execution of daily tasks. Work is reviewed by others to ensure compliance goals are met. Age-specific Responsibilities: Demonstrates knowledge of the principles of life span growth and development. Observes and documents data reflective of the patients’ status, interprets the appropriate information needed to identify each patient’s requirements relative to his or her age and specific needs, and provides the care needed as described in departmental policies and procedures. Successful candidate MUST BE able to attend required orientation classes during daytime hours, Monday through Friday, from 8 am to 5 pm for the first 2 weeks. These classes are mandatory! If you want to learn more about being a Patient Care Tech/Nursing Assistant at Carilion or hear testimonials from current Nursing Assistants, please watch this VIDEO .

Requirements

High school diploma or equivalent education required
Effective interpersonal, communication, and teamwork skills required
Must successfully complete orientation and competency validation for position
AHA BLS-HCP required within 6 months of hire
Successful candidate MUST BE able to attend required orientation classes during daytime hours, Monday through Friday, from 8 am to 5 pm for the first 2 weeks. These classes are mandatory!

Nice To Haves

Previous experience in direct patient care preferred
Certified Nursing Assistant preferred
If employee is working in a critical access facility, a Certified Nursing Assistant is required

Responsibilities

Provide nursing care that includes taking the patient's blood pressure, checking their oxygen levels and temperature
Assist patients of all sexes and genders with bathing, meals, toileting, ambulation, and other basic needs
Provide one-on-one care of patients on suicide or safety precautions
Perform basic clerical and technical clinical services relating to the care, cleanliness, safety, and comfort for patients of all ages
Provide quality service through a team oriented, collaborative approach to patient care
Provide basic nursing care and performs advanced technical skills for specified age groups according to established standards
Assist patients with activities of daily living
Appropriately document and report patient observations to licensed staff
Transport patients, supplies, specimens, equipment, etc. within the facility
Contribute to Carilion Clinic’s performance improvement activities
Actively participate in obtaining desired service line/departmental outcomes
Exhibit competent knowledge of EMR and assists with chart audits
Participate in unit quality surveillance activities
Actively participate in unit shared governance and/or organization councils/committees
Lead unit huddle; participate in IDR's (unit based interdepartmental patient rounds)
Provide support for department/unit staff scheduling, including covering lunch assignments
Review medical record for outstanding orders and notifies nurse of stat orders and medication changes
Order department/unit supplies and equipment and stocks/organizes supplies
Assist with customer service in way-finding, answering phones, making meaningful connections with patient and visitors
Process equipment between patients as needed (cleans unit based equipment and gathers supplies needed to operate equipment)
Operate and maintain general office equipment
Follow procedures for timely equipment repairs
Lead streamlined, timely and comprehensive admission, transfer, and discharge processes keeping the patient experience as the top focus
Assist in coordination of patient flow into/out of area using department/unit specific software and Intranet
Be aware of unit outcomes and metrics and promotes process improvement initiatives that add value to our outcomes and/or organizational mission
Welcome and assist patients and visitors; assists with registration
Serve as “face” of the unit; role model service excellence behaviors at all times
Demonstrate excellent telephone etiquette and interpersonal skills when answering phones and interacting with patients, visitors, physicians, and other health professionals
Receive and screen incoming calls via telephone and patient call system
Route calls to appropriate individuals and takes messages accurately
Monitor cleanliness of the waiting and break rooms, and performs safety/environmental rounds on unit and with multidisciplinary team members
Participate in the sitter process (if competencies appropriate)
Assist with maintaining regulatory compliance. (refrigerator, glucose meters, equipment room storage, assisting with code cart checks as assigned etc
Be responsible for phlebotomy (competency appropriate)
Conduct nonsterile wound care dressings (competency appropriate)
Replace and remove saline locks (competency appropriate)
Do colostomy bag changes (competency appropriate)