Patient Care Technician - 10 MTN PCU - FT

Carilion Clinic•Roanoke, VA

6d•Onsite

About The Position

As a part of the patient care team, you'll experience an environment defined by a deep commitment to your personal well-being and professional development. This is a great opportunity start your health care career journey, within a setting renowned for clinical excellence. You will provide nursing care that includes taking the patient's blood pressure, checking their oxygen levels and temperature, as well as assisting patients of all sexes and genders with bathing, meals, toileting, ambulation, and other basic needs. The Patient Care Tech/Nursing Assistant role can include one-on-one care of patients on suicide or safety precautions. 10 MTN PCU—this 20 bed telemetry PCU specialized in the care and management of all general and bariatric surgery patients. This unit houses the majority of Enhanced Recovery (ERAS) patients. They also serve as the alternate unit for neurotrauma surgery patients, hospitalist/medicine patients, and urology/other surgery patients. This position is eligible for a sign-on bonus when successful candidate meets applicable guidelines. This position is full time, working the night shift with every other weekend and rotating holidays As part of the health care team, the Patient Care Technician performs basic clerical and technical clinical services relating to the care, cleanliness, safety, and comfort for patients of all ages. Provides quality service through a team oriented, collaborative approach to patient care. Provides basic nursing care and performs advanced technical skills for specified age groups according to established standards. Assists patients with activities of daily living. Appropriately documents and reports patient observations to licensed staff. Transports patients, supplies, specimens, equipment, etc. within the facility. Contributes to Carilion Clinic’s performance improvement activities. Actively participates in obtaining desired service line/departmental outcomes. Exhibits competent knowledge of EMR and assists with chart audits. Participates in unit quality surveillance activities Actively participate in unit shared governance and/or organization councils/committees May lead unit huddle; participate in IDR's (unit based interdepartmental patient rounds) Provides support for department/unit staff scheduling, including covering lunch assignments. Reviews medical record for outstanding orders and notifies nurse of stat orders and medication changes. Orders department/unit supplies and equipment and stocks/organizes supplies. Assists with customer service in way-finding, answering phones, making meaningful connections with patient and visitors Processes equipment between patients as needed (cleans unit based equipment and gathers supplies needed to operate equipment). Operates and maintains general office equipment. Follows procedures for timely equipment repairs Leads streamlined, timely and comprehensive admission, transfer, and discharge processes keeping the patient experience as the top focus. Assists in coordination of patient flow into/out of area using department/unit specific software and Intranet. Is aware of unit outcomes and metrics and promotes process improvement initiatives that add value to our outcomes and/or organizational mission Welcomes and assists patients and visitors; assists with registration. Serves as “face” of the unit; role models service excellence behaviors at all times. Demonstrates excellent telephone etiquette and interpersonal skills when answering phones and interacting with patients, visitors, physicians, and other health professionals. Receives and screens incoming calls via telephone and patient call system. Routes calls to appropriate individuals and takes messages accurately Monitors cleanliness of the waiting and break rooms, and performs safety/environmental rounds on unit and with multidisciplinary team members Participates in the sitter process (if competencies appropriate). Assists with maintaining regulatory compliance. (refrigerator, glucose meters, equipment room storage, assisting with code cart checks as assigned etc May be responsible for phlebotomy (competency appropriate) May conduct nonsterile wound care dressings (competency appropriate) May replace and remove saline locks (competency appropriate) May do colostomy bag changes (competency appropriate).

Requirements

High school diploma or equivalent education required
Effective interpersonal, communication, and teamwork skills required
Must successfully complete orientation and competency validation for position
Successful candidate MUST BE able to attend required orientation classes during daytime hours, Monday through Friday, from 8 am to 5 pm for the first 2 weeks. These classes are mandatory!

Nice To Haves

Previous experience in direct patient care preferred
Certified Nursing Assistant preferred
If employee is working in a critical access facility, a Certified Nursing Assistant is required
AHA BLS-HCP required within 6 months of hire

Responsibilities

Provide nursing care that includes taking the patient's blood pressure, checking their oxygen levels and temperature
Assist patients of all sexes and genders with bathing, meals, toileting, ambulation, and other basic needs
Perform basic clerical and technical clinical services relating to the care, cleanliness, safety, and comfort for patients of all ages
Provide quality service through a team oriented, collaborative approach to patient care
Provide basic nursing care and performs advanced technical skills for specified age groups according to established standards
Assist patients with activities of daily living
Appropriately documents and reports patient observations to licensed staff
Transports patients, supplies, specimens, equipment, etc. within the facility
Contributes to Carilion Clinic’s performance improvement activities
Actively participates in obtaining desired service line/departmental outcomes
Exhibits competent knowledge of EMR and assists with chart audits
Participates in unit quality surveillance activities
Actively participate in unit shared governance and/or organization councils/committees
May lead unit huddle; participate in IDR's (unit based interdepartmental patient rounds)
Provides support for department/unit staff scheduling, including covering lunch assignments
Reviews medical record for outstanding orders and notifies nurse of stat orders and medication changes
Orders department/unit supplies and equipment and stocks/organizes supplies
Assists with customer service in way-finding, answering phones, making meaningful connections with patient and visitors
Processes equipment between patients as needed (cleans unit based equipment and gathers supplies needed to operate equipment)
Operates and maintains general office equipment
Follows procedures for timely equipment repairs
Leads streamlined, timely and comprehensive admission, transfer, and discharge processes keeping the patient experience as the top focus
Assists in coordination of patient flow into/out of area using department/unit specific software and Intranet
Is aware of unit outcomes and metrics and promotes process improvement initiatives that add value to our outcomes and/or organizational mission
Welcomes and assists patients and visitors; assists with registration
Serves as “face” of the unit; role models service excellence behaviors at all times
Demonstrates excellent telephone etiquette and interpersonal skills when answering phones and interacting with patients, visitors, physicians, and other health professionals
Receives and screens incoming calls via telephone and patient call system
Routes calls to appropriate individuals and takes messages accurately
Monitors cleanliness of the waiting and break rooms, and performs safety/environmental rounds on unit and with multidisciplinary team members
Participates in the sitter process (if competencies appropriate)
Assists with maintaining regulatory compliance. (refrigerator, glucose meters, equipment room storage, assisting with code cart checks as assigned etc
May be responsible for phlebotomy (competency appropriate)
May conduct nonsterile wound care dressings (competency appropriate)
May replace and remove saline locks (competency appropriate)
May do colostomy bag changes (competency appropriate)