Patient Care Technician (PCT)

WellNow Urgent Care • Auburn, NY

1d • Onsite

About The Position

WellNow Urgent Care is seeking a Patient Care Technician (PCT) to join their team. WellNow Urgent Care operates over 150 locations across New York, Illinois, Indiana, Michigan, and Pennsylvania, and is continuously expanding. The company is committed to providing excellent patient care and offers a supportive environment with opportunities for professional growth and internal transfers across its markets. As part of TAG-The Aspen Group's family of healthcare brands, WellNow aims to be a leader in urgent medical care, telehealth, and occupational medicine services, focusing on quick, convenient, and quality care for non-life-threatening injuries and illnesses.

Requirements

• 1+ years’ experience in a Patient Care Tech role or equivalent preferred
• Ability to identify equipment problems and correcting or notifying team leader
• Ability to apply written instructions and standardized work practices
• Ability to establish and maintain effective relationships with staff, patients, and families
• Able to withstand physical & mental demands: standing, walking, stooping, and bending. Requires ability to move equipment and transfer patients.
• Computer knowledge and skills, must be able to register patients on the computer in a timely manner
• Up-to-date on injections, and provide documentation, as per OSHA guidelines
• Ability to complete and maintain CPR certification
• Excellent listening and note-taking skills
• Basic computer skills, including the use of Electronic Medical Records (EMR)
• Demonstrated ability to type at least 45 words per minute
• Strong communication skills, including grammatical, spelling and verbal
• Detail-oriented with proven ability to work effectively under conditions requiring accuracy
• Capable of working well on a team
• Friendly and customer service oriented
• Ability to manage high call volume
• High School Degree or equivalent required

Nice To Haves

• EMT Basic certification preferred
• Medical Assistant certification through one of the preferred following programs: Clinical Medical Assistant (CCMA) - National Healthcareer Association
• Medical Assistant certification through one of the preferred following programs: Certified Medical Assistant (CMA) – American Association of Medical Technologists
• Medical Assistant certification through one of the preferred following programs: Registered Medical Assistant (RMA) – American Medical Technologists

Responsibilities

• Responsible for taking patient history and obtaining vital signs
• Perform basic testing or screenings such as: vision, audio, urine drug screens, breath alcohol, EKGs, pulmonary function testing
• Perform necessary phlebotomy for collection of laboratory samples, if certified
• Accurately complete corresponding paperwork/computer work for lab tests ordered on blood, urine, tissue and culture samples
• Perform point of care testing such as: strep, mono, glucose, influenza, Urine pregnancy, Urinalysis, blood glucose levels
• Insure sterile technique, instrument cleaning and sterilization, proper use of the autoclave
• Schedule and coordinate necessary records for ancillary care for patients
• Assist providers with exams and testing (pelvic exams, eye irrigations and ear irrigations, I & D’s and splinting/ ortho-glass preparation
• Maintain confidentiality with all patient information (HIPAA)
• Ensures equipment is in working order
• Logs laboratory procedures when completed, processes related paperwork using computer equipment as directed
• Maintains examination rooms and stocks necessary medical supplies
• Performs duties to ensure good patient flow
• Explain to patients what insurances that are accepted and those that are out of network as well knowledgeable of all pricing
• Properly collect and record payments, complete registration screen in a timely manner
• Accompany the provider to the bedside
• Accurately and thoroughly documents the patient’s medical history, physical exam, and procedures
• Completes transcription as requested
• Perform tasks to improve provider efficiency during the course of a shift
• Greet and registers patients
• Answers and appropriately triages phone calls
• Takes payments for visits
• Printing, scanning, and faxing reports
• Other front desk and cleaning responsibilities as assigned
• Document the provider dictated patient history including history of present illness, review of systems, past medical and surgical history, family and social histories, medications and allergies
• Document physical examination findings and procedures as performed by the provider
• Scribes the results of laboratory and radiographic studies as dictated by the provider
• Scribes the correct time of patient care related activities
• Committed to the specialty of Urgent Care, with a focus on serving our communities with quick, convenient and quality care with continued clinical and patient experience training

Benefits

• Competitive salaries
• Comprehensive benefits package
• Numerous continuing education options
• Competitive salary
• Parental leave
• Continuing education opportunities
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage
• 401(k) plan with a company match for your future financial security
• Free urgent care visits for you and your immediate family members
• Scrubs provided to ensure a professional and comfortable work environment
• Opportunities for promotional growth as we continue to expand our presence
• Monthly bonus based on your performance and productivity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees