Patient Care Technician (PCT) - Emergency Department (per diem)

Hartford Healthcare•Norwich, CT

About The Position

The Patient Care Technician ( PCT ) in the Behavioral Health Emergency Department plays a vital role in supporting patients experiencing acute psychiatric or behavioral health crises. Working in a fast‑paced, team‑driven environment, the PCT provides direct patient care, assists with clinical tasks, and supports the interdisciplinary team in ensuring a safe, therapeutic, and compassionate care experience. The role requires strong communication skills, emotional resilience, and the ability to engage patients of all ages in crisis. This entry level position performs in a high activity work environment with multiple priorities and necessitates flexibility in scheduling.

Requirements

Ability to thrive in a fast-paced emergency environment
Strong communication, empathy, and active listening skills
Ability to remain calm in high-stress situations
Physical ability to assist with patient mobility, safety interventions, and continuous monitoring
Respectful, patient-centered approach with understanding of trauma-informed care principles
Ability to demonstrate cultural sensitivity in all interactions with patients/families and co-workers.
Must be able to read and understand oral and written instructions, and effectively communicate information in English.
Flexibility to respond to changes in work schedules as necessary or as requested.

Nice To Haves

High school diploma or GED
Some relevant experience
Current certified BLS Provider credentialed from the American Heart Association (AHA)
Current CNA or EMT certification

Responsibilities

Assist patients with Activities of Daily Living (ADLs) including bathing, dressing, hygiene, eating, and mobility.
Provide supportive care to children, adolescents, adults, and geriatric patients with varying behavioral health needs.
Support fall prevention efforts , including monitoring, safe ambulation, and environmental safety checks.
Assist patients experiencing substance use or withdrawal , offering observation, engagement, and support as directed by clinical staff.
Perform and assist with clinical skills such as: Venipuncture Specimen and laboratory collection Point‑of‑care testing as required
Document patient observations and care activities accurately and promptly in the electronic medical record.
Utilize Crisis Prevention Institute (CPI) techniques to safely manage escalating behaviors through: Verbal de-escalation Therapeutic engagement Nonphysical intervention methods
Provide ongoing patient observation, including performing 1\:1 safety checks or continuous monitoring for high‑risk patients.
Build rapport with patients to encourage trust, cooperation, and participation in care.
Actively support the Behavioral Health Emergency Department’s mission to provide safe and compassionate care to individuals in crisis.
Collaborate closely with nurses, providers, social workers, and security personnel.
Participate in rapid response and emergency situations following unit protocols.