Patient Care Team Leader (WA)_Health Center

PPGNHAIK • Marysville, WA

3d • $23 - $44

About The Position

Under the supervision and direction of the health center manager, monitors and improves patient flow while providing support to patients and co-workers. Performs, with accuracy and timeliness, a variety of clinical and administrative tasks in different areas of the health center.

Requirements

• High school diploma or equivalent

Nice To Haves

• One- or two-years’ experience in an office or medical setting
• Medical Assistant- Certified

Responsibilities

• Monitoring patient flow in both front and back office and assists in the immediate correction of health center flow issues. Facilitates solutions and improvements to decrease patient wait time and improve efficiency.
• Collaborating with health center managers and clinician(s) to maximize efficiency in the health center and minimize patient wait times; makes recommendations about changes to policies and procedures in the health center.
• Serving as a knowledgeable resource for staff and volunteers on health center operations and organization’s policies and procedures and actively seeks to ensure compliance.
• Monitoring and maintaining supply inventory by checking stock to determine inventory level; anticipates needed supplies; assists health center manager with inventory management.
• Supporting the health center team by proactively communicating about center needs, correcting irregularities in service provision and facilitating problem-solving among team members; documents and communications activities and outcomes.
• Performing tasks in the front office, including but not limited to checking patients in and out; selling supplies; answering phones; quoting fees; order and maintaining supplies; running reports; and collecting required data
• Participating in the revenue cycle by maintaining patient accounts; obtaining, recording and updating financial information at appropriate intervals; recording and collecting patient payments and following organizational guidelines to improve collections and minimize uncompensated care
• Keeping health center manager informed by reviewing, analyzing, problem solving, and reporting activities of the health center in the absence of the health center manager.
• Collecting and accurately charting information pertaining to patient visits, including vitals; in-office lab tests and procedures and information received from patients
• Performing tasks in the back office including, but not limited to preparing exam rooms; rooming patients; assisting the clinician; performing lab tests; ordering and maintaining supplies; maintaining logs and manuals
• Demonstrating competency in performing trans-vaginal and abdominal ultrasounds
• Demonstrating a comprehensive knowledge of universal precautions, sterile technique and hazardous waste disposal
• Performing all lab tests, collection and packaging of lab specimens in compliance with the organization, lab and state policies/procedures
• Demonstrating sufficient competency with trans-vaginal and abdominal ultrasounds so as to be capable of precepting staff who are still building skills; this includes observing and coaching on best practices
• Serving as an assistant and support person to licensed staff members during procedures including abortion (surgical and medication) vasectomy, colposcopy, LEEP, HTS, and other procedures performed at PPGNHAIK.

Benefits

• This position is eligible for PPGNHAIK benefits. As part of our total compensation, we provide a comprehensive benefits plan including medical, dental and vision plans, retirement, paid time off, short and long-term disability and life insurance. For additional information about our benefits program, please send an email to [email protected].

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED