Patient Care Support

Asher Med • Plano, TX

7d

About The Position

This Role Isn't for Everyone – And That's the Point

We're not looking for someone who just answers messages. We're looking for
someone who cares deeply about people and is willing to go the extra mile to
ensure our patients feel seen, heard, and supported throughout their medical
weight-loss journey.

This is for the person who loves connection, who takes ownership over follow-up
and outcomes, and who finds deep meaning in helping others make life-changing
transformations.

At Asher Med, the Patient Support Specialist plays a mission-critical role in
making sure our patients get results, stay engaged, and feel fully
supported—every step of the way.

Requirements

• 2+ years in a patient support, nursing, health coaching, or client success role
• Warm, empathetic communicator with strong written and verbal skills
• Organized and dependable—you're the type of person people know they can count on
• Tech-savvy: Comfortable with CRM tools (especially Go High Level), Slack, Google Workspace, and patient management tools
• Deeply motivated to help others succeed in their wellness journey
• Must be able to work during U.S. Central Time business hours (minimum 6 hours overlap)

Nice To Haves

• Medical weight loss, telehealth, or nursing experience (RN, LPN, Health Coach, etc.)

Responsibilities

• Conduct weekly patient check-ins via text, email, and phone to track progress and provide support
• Be the main point of contact for active patients to answer questions, clarify expectations, and troubleshoot challenges
• Monitor clinical flags and escalate care to medical staff when necessary
• Document all patient communications and notes in our CRM (Go High Level)
• Encourage adherence, answer common questions about medication and experience, and support patient retention
• Coordinate with the Patient Admin team on medication fulfillment status and issues
• Help with post-onboarding surveys and patient satisfaction initiatives
• Maintain HIPAA-compliant communication protocols and documentation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed