Patient Care Supervisor - Emergency Department and Observation Unit

Fairview Health Services•Minneapolis, MN

About The Position

M Health Fairview University of Minnesota Medical Center, located on the East Bank of the Mississippi River in Minneapolis, is looking for dedicated Patient Care Supervisor to help lead the Emergency Department and Outpatient Observation teams! Are you ready to join this exciting group of people? This is a full time salaried position. We offer a generous benefits package including medical, dental, paid time off, retirement options, tuition reimbursement, student loan repayment program, and more. Our partnership with the University of Minnesota Medical School and University of Minnesota Physicians provides the platform to specialize in breakthrough treatments, surgical techniques, lifesaving therapies and to train tomorrow's physicians. Clinical trials advance our clinical services, bringing the very newest ideas in patient care. Emergency Department 37 beds. Provides care to 30,000 patients annually, average 80 daily. Multidisciplinary approach to all emergencies. Care delivery team: Board Certified/Eligible ED physicians, RNs, ER Techs, Health Unit Coordinators, 4-5 patients per RN. Observation Unit 11 beds, expanding to 22 beds in Summer 2026. Average patient length of stay: ~28 hours Cares for patients who do not meet pre‑procedural criteria or whose condition requires short‑term evaluation before discharge decisions Patients are admitted and managed by the hospitalist team The Patient Care Supervisor is responsible for assisting the Manager/Director with department operations. This nursing leadership includes supervision of personnel and projects as delegated, including but not limited to human resources management, nursing practice, quality and safety, regulatory compliance, finance and other operational accountabilities.

Requirements

Bachelor’s degree in Nursing RN. If Master’s degree is in nursing or healthcare, Bachelor’s degree in other area of study will be accepted.
Two years nursing experience, at least one of which in a formal or informal (charge, lead, preceptor) leadership role. Knowledge of patient population served in area of responsibility.
Licensed Registered Nurse. Ability to obtain Minnesota nursing license at time of hire.
BLS certification

Nice To Haves

Master’s degree in nursing, health care administration, business administration or related field.
ANCC or AONL Certification

Responsibilities

Partners with Manager/Director to supervise/manage day-to-day or shift-to-shift operations to ensure support of the mission, vision, values and goals of the organization.
Assists Manager/Director to plan, manage, coordinate and evaluate patient care activities including staffing, resource management, quality and safety, regulatory compliance, and financial management.
Prioritizes assignments to assure timely, productive, and efficient use of resources.
Assists NM to manage equipment inventory and supply management within operational budget.
Collaborates with Nursing, Provider leadership and other stakeholders to implement and evaluate standards of practice.
Collects and analyzes quality data and utilizes process improvement methodology to insure deliver of safe and quality patient care.
Assists with department change and acts a change agent in of system change, procedure change and process changes.
Demonstrates skills/abilities in provision of patient care
Ensures unit protocols, benchmarks, and hospital procedures are initiated appropriately.
Assists Manager/Director to develop, implement, monitor and evaluate the quality improvement initiatives.
Assists Manager/Director with human resources management to achieve quality service and positive employee relations.
Ensures compliance with organizational policies and procedures.
Advocates for patient, family and staff needs.
Drives improvement activities that promote patient centered care and positive customer experience.
Assists Manager/Director to ensure staff compliance in areas of job requirements, education and clinical competency.
Promotes a culture of high employee engagement, professional development, nursing education and research.