Patient Care Supervisor- Pediatrics

AUNT MARTHAS HEALTH AND WELLNESS INC•Chicago Heights, IL

3d•$23 - $25

About The Position

The Patient Care Supervisor serves in a dual role as both a Medical Assistant and supervisor of Medical Assistants, overseeing day-to-day clinical operations and ensuring high standards of patient care. Reporting to the Health Center Administrator, this role is responsible for supporting clinical excellence, patient safety, and operational efficiency. The Patient Care Supervisor partners closely with the Patient Experience Supervisor and care team to improve workflows, enhance patient outcomes, and support staff development and retention.

Requirements

Certified or Registered Medical Assistant
Prior supervisory experience
Women's Health experience
Valid driver’s license and current auto insurance
Ability to work evenings, weekends, and some holidays
Flexibility to travel between clinic locations as needed

Responsibilities

Deliver exceptional customer service using the AIDET model
Ensure proper screening and triage of walk-in patients
Communicate clinical concerns to providers and leadership
Assist with patient registration and check-out as needed
Maintain high standards of infection control, medication administration, and procedural support
Supervise and support Medical Assistants in daily operations
Develop and manage daily staff assignments and workflows
Complete onboarding for new hires within 90 days
Conduct annual competency evaluations
Mentor staff to support growth, performance, and retention
Manage real-time patient scheduling and clinic flow
Partner with Patient Experience Supervisor on claims, supplies, and equipment needs
Ensure all claims are closed and submitted daily
Coordinate equipment maintenance and vendor services
Support monthly Joint Commission documentation and compliance
Communicate policy and procedural updates to staff
Attend required trainings and complete Core Curriculum
Perform additional duties as assigned