Patient Care Specialist

Carrum Health

82d • $26

About The Position

At Carrum, we are transforming how we pay for, deliver and experience healthcare. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you. In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital health. Today, 95% of the US population lives within 50 miles of a Carrum COE and our providers rank in the top 10% nationally. Our team’s execution has been recognized by the venture community and we’ve raised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study. We’re rebuilding healthcare from the ground up and the Patient Care Specialist will play a critical role in our success. We’ve experienced tremendous growth in the last few years and we’re looking to bring on someone who can embody our company mission and values with each patient interaction they have. The heart of Carrum Health is a seamless and highly personalized patient experience; and this is enabled by our Patient Care team. You will be responsible for providing comprehensive, non-medical support throughout the entire episode of care, serving as the patient’s biggest advocate and creating a welcoming and comforting end-to-end experience. You will provide peace of mind and be a dedicated guide to patients during the surgical process, allowing them to focus on their health while you handle all the details. This is a limited-term remote position eligible for full benefits, overtime and a completion bonus. Typically this will be a 6 month term working between 25-40 hours/week with opt-in overtime. There is potential for this to convert to a full-time role. We are looking for candidates willing to work on a Central or Pacific Time schedule. The hourly rate for this role is $26.

Requirements

• 2-5+ years of experience as a care navigator, care coordinator, or customer services representative
• Excellent interpersonal skills: empathetic, courteous, friendly, helpful
• A natural understanding of what high-touch customer service and support entails
• Exceptional oral and written communication skills
• Ability to tactfully and effectively handle potentially upset patients
• Discretion in working with confidential information
• Superior judgment, problem solving, and organizational skills
• Experience working with Google Suite and Microsoft Office
• Entrepreneurial and resourceful — As an early member of a startup, we need people who can find creative ways to make a big impact quickly and without much direction
• Experience handling deadlines, keeping many balls in the air, and prioritizing work in a fast-paced, dynamic environment
• Passion for collaborating cross-functionally with sales, operations, client success, data, and product teams to ideate, complete projects, and drive impactful results

Responsibilities

• Be the voice of Carrum Health to our patients throughout their journey
• Guide patients through the Carrum program, from initial screening to post-discharge care
• Provide comprehensive non-medical instruction, support, and guidance to patients in understanding the cost and quality implications of their decision
• Work closely with clinical teams at Carrum’s Centers of Excellence
• Collaborate with other Patient Care team members to continuously evaluate where procedures can be streamlined or policies updated
• Work cross-functionally to ensure the patient’s voice is addressed in everything from product development to marketing and customer success
• Test patient-facing and internal tools and provide feedback prior to release

Benefits

• Stock option plan
• Flexible schedules and remote work
• Chicago and San Francisco offices available
• Self-managed vacation days, within reason
• Paid parental leave
• Health, vision, and dental insurance
• 401K retirement plan

What This Job Offers

• Career Level: Entry Level
• Number of Employees: 51-100 employees