Patient Care Specialist – General Surgery

Mayo Clinic•Eau Claire, WI

18h•Onsite

About The Position

The Patient Care Specialist (PCS) delivers direct and indirect patient care under the guidance of a Registered Nurse (RN) and accepts tasks from various care team members, including physicians, advanced practice providers, RNs, LPNs, and MAs, to address patient and family needs. In the direct care capacity, the PCS provides hands-on care, gathers and records patient data, and relays information to patients, families, and the care team. For indirect patient care, the PCS contributes to maintaining the care environment and handles unit-specific clerical tasks. This role demands strong organizational skills, teamwork, and a dedication to ongoing learning, quality, and excellence. Proficiency in multiple computer applications is essential. The PCS will interact with patients across all life stages and with diverse medical conditions.

Requirements

Must be at least 18 years of age prior to start date
Ability to read and communicate effectively in English
Basic computer skills and experience with other technological devices (i.e. cell phone, laptop, etc.)
Ability to work irregular hours (days, evenings, holidays, weekends)
Self-motivated/independent
Able and willing to work with all populations served
Working knowledge of computers and software applications
Demonstrated ability to react calmly and effectively in emergency situations
Ability to establish and maintain effective working relationships with patients, employees, and the public
Must be well organized, detail-oriented, accurate and efficient
Current Basic Life Support for Health Care Providers from one of the following programs is required: American Heart Association or American Red Cross (If a candidate does not currently have the required certification, education and testing will be included as part of the orientation and training program)

Nice To Haves

High School Graduate or GED equivalency
PCS, HUC, MA, NS, Ward Clerk experience
Demonstration of medical terminology

Responsibilities

Provide direct and indirect patient care under the supervision of the Registered Nurse (RN)
Accept delegation from care team members: physicians, advanced practice providers, RN, LPN, MA in meeting the needs of the patient/family
Provide care (direct care role)
Collect and document patient care data
Communicate information to patients, families, and care team members
Support the unit by helping to maintain the environment of care
Perform unit-based clerical duties
Demonstrate strong organizational skills and teamwork
Utilize multiple computer applications
Work with patients throughout the life span with multiple conditions