Patient Care Specialist
About The Position
We are looking for a detail-oriented and highly organized Surgical Scheduler to support our Orthopedic Surgeon. In this role, you’ll coordinate surgeries, book pre- and post-op appointments, and serve as the key point of contact between patients and providers. This position is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering exceptional patient care. General Description: The Patient Care Specialist acts as a liaison between providers and patients to coordinate tests, procedures, appointments, and book surgeries as well as providing required medical documentation and basic education when communicating with patients.
Requirements
- High school diploma required, associate or bachelor’s Degree preferred
- 3 years of experience working in an office setting, medical setting preferred
- Proficiency with Microsoft Office required; experience with an EMR a plus
- Exceptional written, verbal and interpersonal communication skills
- Highly organized with strong attention to detail
- Valid driver’s license and vehicle for needed travel depending on staffing and needs
Nice To Haves
- Surgical scheduling experience and/or LPN license and experience a plus
- experience with an EMR a plus
Responsibilities
- Perform follow up related to past, present or future office visits of patients for their designated providers
- Schedule surgery to include booking, booking pre/post-op appointments and follow up on clearance and documentation in the patient’s medical record
- Complete paperwork (i.e., disability, worker’s comp, PT referrals and prior authorizations) as needed
- Receive/mail/fax/scan PT, surgical documents and all correspondence from referring physicians as needed
- Handle all appointment rescheduling for providers as needed
- Respond to incoming task/calls from Call Center/ Front End to override/accommodate emergency appointments as well as all necessary patient calls
- Coordinate providers schedule to include, but not limited to meetings, attorney conferences, cases, appointments and provide communication to provider
- Obtain necessary patient information to include, but not limited to medical necessity, medical records, medical transportation auth, home care orders and evaluations, referrals, PT prescriptions
- Communicate with case managers regarding care as needed
- Other responsibilities as needed/assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
