Patient Care Specialist (Part-Time)

Dr. Black’s Eye Associates•Madison, WI

7d•Onsite

About The Position

Patient Care Specialist – Ophthalmology (Part-Time) Location: Madison, IN 47250 Position Overview The Ophthalmic Patient Care Specialist plays a vital role in supporting physicians by collecting comprehensive clinical data and performing delegated ophthalmic testing. This position ensures patients receive accurate evaluations and compassionate care while maintaining efficient clinical workflow. Education & Experience High school diploma or equivalent required; post-secondary education preferred One to two years of experience in ophthalmology or as a certified ophthalmic assistant preferred Valid ophthalmic assistant certification preferred Required Skills & Competencies Professional verbal and written communication skills Patient-focused mindset with empathy and discretion Strong organizational skills and attention to detail Ability to work collaboratively in a team-based environment Comfort with electronic medical records and clinical technology Key Responsibilities Patient Interaction & Clinical Support Orients new patients to office protocols and clinical procedures Collects and documents comprehensive patient histories, including ocular, medical, medication, allergy, and family history Performs accurate clinical measurements and documentation in a timely manner Supports ophthalmic photography needs, including fundus, anterior segment, and external imaging Patient Flow & Triage Determines testing order for patients in coordination with clinical priorities Works closely with front desk staff to manage patient flow Adjusts testing sequences as needed to maintain efficiency Keeps patients informed about next steps and providers they will see Escorts patients throughout testing and clinical areas Equipment & Instrument Care Troubleshoots ophthalmic equipment and reports unresolved issues to management Conducts archiving per manufacturer guidelines Performs autoclaving and ensures ongoing instrument sterility Administrative & Operational Duties Seeks guidance appropriately and practices within scope of training Maintains cleanliness and organization of exam and procedure rooms Monitors and replenishes exam room supplies Completes additional tasks as assigned to support clinic operations Physical Requirements & Work Setting This role functions in a professional medical office environment. Duties require: Frequent verbal communication with patients and staff Regular use of hands for operating tools and equipment Standing, walking, sitting, and reaching throughout the shift Occasional lifting of up to 50 pounds Visual acuity for both near and distance tasks, including focus adjustment Exposure to low-to-moderate noise levels Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform essential job functions. Additional Statements This description outlines the general nature and level of work expected and is not an exhaustive list of duties. All responsibilities may evolve to meet operational needs while remaining compliant with applicable law. Employment is at will . Dr. Black’s Eye Associates maintains tobacco- and vape-free facilities . Dr. Black's Eye Associates is an Equal Opportunity Employer and participates in the E-Verify program .

Requirements

High school diploma or equivalent required; post-secondary education preferred
One to two years of experience in ophthalmology or as a certified ophthalmic assistant preferred
Professional verbal and written communication skills
Patient-focused mindset with empathy and discretion
Strong organizational skills and attention to detail
Ability to work collaboratively in a team-based environment
Comfort with electronic medical records and clinical technology
Frequent verbal communication with patients and staff
Regular use of hands for operating tools and equipment
Standing, walking, sitting, and reaching throughout the shift
Visual acuity for both near and distance tasks, including focus adjustment

Nice To Haves

Valid ophthalmic assistant certification preferred

Responsibilities

Orients new patients to office protocols and clinical procedures
Collects and documents comprehensive patient histories, including ocular, medical, medication, allergy, and family history
Performs accurate clinical measurements and documentation in a timely manner
Supports ophthalmic photography needs, including fundus, anterior segment, and external imaging
Determines testing order for patients in coordination with clinical priorities
Works closely with front desk staff to manage patient flow
Adjusts testing sequences as needed to maintain efficiency
Keeps patients informed about next steps and providers they will see
Escorts patients throughout testing and clinical areas
Troubleshoots ophthalmic equipment and reports unresolved issues to management
Conducts archiving per manufacturer guidelines
Performs autoclaving and ensures ongoing instrument sterility
Seeks guidance appropriately and practices within scope of training
Maintains cleanliness and organization of exam and procedure rooms
Monitors and replenishes exam room supplies
Completes additional tasks as assigned to support clinic operations