Patient Care Specialist

Sentara Health • Norfolk, VA

179d

About The Position

Sentara Urgent Care Wards Corner is now hiring a Flexi Patient Care Specialist based in the Norfolk/Virginia Beach, VA area! Coverage may be required for the following clinics: Wards Corner - 7435 Granby St., Norfolk, VA; Little Creek - 1326 E. Little Creek Rd, Norfolk, VA; Centerville - 1944 Centerville Tpke, Virginia Beach, VA. As a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients.

Requirements

• High School Diploma or Associate Level degree or higher in lieu of the required experience.
• 3 years of customer service experience required.
• 1 year experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third party payers required.

Responsibilities

• Provide non-clinical support within a physician's office.
• Ensure an excellent patient experience.
• Perform complex administrative tasks to support patient care delivery.
• Answer phones and schedule appointments.
• Answer patient questions.

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Annual discretionary bonus eligibility

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees