Patient Care Specialist III - Ambulatory

Pinnacle Treatment Centers • Roanoke, VA

5d

About The Position

Patient Care Specialist III – Ambulatory Services Full‑Time | Roanoke, VA Schedule: 12:00 AM – 8:30 AM with rotating weekends Shift differential available As a Patient Care Specialist III – Ambulatory Services at our Roanoke, VA location, you will serve as a frontline leader within our ambulatory and transitional living programs. In addition to providing direct patient care, this role includes mentoring PCS I and PCS II teammates, offering real‑time coaching, and partnering with leadership to ensure care delivery aligns with clinical best practices, regulatory standards, and organizational expectations. Why Pinnacle Leadership‑focused role with defined career pathing Collaborative, mission‑driven clinical environment Opportunities for professional growth and advancement Recognition as a clinical leader and role model Meaningful work supporting recovery and patient outcomes Teammate Benefits 18 days Paid Time Off (PTO) and 8 paid holidays Shift differential for evening and overnight coverage Variable pay structure based on experience and education Defined career pathing through the Patient Care Specialist Tier Program Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP) at eligible facilities Access to 600+ free CEU courses Discounted tuition opportunities through Capella University Schedule flexibility to support work‑life balance Merit‑based increases recognizing performance and leadership growth Commitment to Diversity, Equity, and Inclusion

Requirements

• High school diploma or equivalent
• Minimum of two (2) years of experience in a behavioral healthcare or substance use treatment setting
• Intermediate knowledge of addiction and the recovery process
• Strong working knowledge of Microsoft Office (Outlook, Teams, Word)
• Demonstrated ability to mentor, coach, and support teammates
• Valid driver’s license in the state of employment
• CPR and MANDT certification (training provided and maintained as required)
• Ability to travel locally up to 25%, including patient transportation

Nice To Haves

• Associate degree in a behavioral science discipline
• State‑recognized peer support or addiction training certification
• Advanced knowledge of addiction treatment and recovery principles
• Strong documentation skills and electronic health record (EHR) experience

Responsibilities

• Support patient engagement through role modeling, motivational interviewing, and reinforcement of program expectations
• Promote a trauma‑informed, recovery‑oriented environment through calm, consistent leadership
• Support AMA prevention and early intervention by monitoring risk indicators and communicating concerns to the treatment team
• Assist with admissions by monitoring patient safety, completing documentation, and supporting orientation into care
• Facilitate patient cellphone access in accordance with the Transitional Living Playbook
• Follow all safety, medical, infection control, and security protocols
• Conduct patient and belongings searches for contraband and manage valuables per policy
• Monitor patient self‑administration of medications and obtain vital signs as required
• Maintain readiness for medical and behavioral emergencies, including overdose response and Narcan administration
• Ensure accurate and timely EHR documentation, including shift reports, incident reports, and patient observations
• Facilitate or support recovery activities, groups, and independent living skill development
• Assist with meal planning, grocery orders, and hands‑on life skills education
• Support patients with basic aftercare planning documentation and coordination with the treatment team
• Provide safe and compliant patient transportation and maintain accurate mileage logs
• Support store runs and community outings following established safety guidelines
• Maintain a clean, safe, and structured physical environment through routine inspections
• Perform all duties in accordance with CARF standards to support accreditation readiness
• Provide real‑time mentorship, coaching, and support to PCS I and PCS II teammates
• Support onboarding and training of new teammates
• Maintain required certifications and training
• Perform other duties as assigned

Benefits

• 18 days Paid Time Off (PTO) and 8 paid holidays
• Shift differential for evening and overnight coverage
• Variable pay structure based on experience and education
• Defined career pathing through the Patient Care Specialist Tier Program
• Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP) at eligible facilities
• Access to 600+ free CEU courses
• Discounted tuition opportunities through Capella University
• Schedule flexibility to support work‑life balance
• Merit‑based increases recognizing performance and leadership growth
• Commitment to Diversity, Equity, and Inclusion

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees