Patient Care Specialist III - Ambulatory

Pinnacle Treatment Brand

8d•Onsite

About The Position

As a Patient Care Specialist III – Ambulatory Services at our Roanoke, VA location, you will serve as a frontline leader within our ambulatory and transitional living programs. In addition to providing direct patient care, this role includes mentoring PCS I and PCS II teammates, offering real‑time coaching, and partnering with leadership to ensure care delivery aligns with clinical best practices, regulatory standards, and organizational expectations. Why Pinnacle Leadership‑focused role with defined career pathing Collaborative, mission‑driven clinical environment Opportunities for professional growth and advancement Recognition as a clinical leader and role model Meaningful work supporting recovery and patient outcomes

Requirements

High school diploma or equivalent
Minimum of two (2) years of experience in a behavioral healthcare or substance use treatment setting
Intermediate knowledge of addiction and the recovery process
Strong working knowledge of Microsoft Office (Outlook, Teams, Word)
Demonstrated ability to mentor, coach, and support teammates
Valid driver’s license in the state of employment
CPR and MANDT certification (training provided and maintained as required)
Ability to travel locally up to 25%, including patient transportation

Nice To Haves

Associate degree in a behavioral science discipline
State‑recognized peer support or addiction training certification
Advanced knowledge of addiction treatment and recovery principles
Strong documentation skills and electronic health record (EHR) experience

Responsibilities

Support patient engagement through role modeling, motivational interviewing, and reinforcement of program expectations
Promote a trauma‑informed, recovery‑oriented environment through calm, consistent leadership
Support AMA prevention and early intervention by monitoring risk indicators and communicating concerns to the treatment team
Assist with admissions by monitoring patient safety, completing documentation, and supporting orientation into care
Facilitate patient cellphone access in accordance with the Transitional Living Playbook
Follow all safety, medical, infection control, and security protocols
Conduct patient and belongings searches for contraband and manage valuables per policy
Monitor patient self‑administration of medications and obtain vital signs as required
Maintain readiness for medical and behavioral emergencies, including overdose response and Narcan administration
Ensure accurate and timely EHR documentation, including shift reports, incident reports, and patient observations
Facilitate or support recovery activities, groups, and independent living skill development
Assist with meal planning, grocery orders, and hands-on life skills education
Support patients with basic aftercare planning documentation and coordination with the treatment team
Provide safe and compliant patient transportation and maintain accurate mileage logs
Support store runs and community outings following established safety guidelines
Maintain a clean, safe, and structured physical environment through routine inspections
Perform all duties in accordance with CARF standards to support accreditation readiness
Provide real‑time mentorship, coaching, and support to PCS I and PCS II teammates
Support onboarding and training of new teammates
Maintain required certifications and training
Perform other duties as assigned

Benefits

18 days Paid Time Off (PTO) and 8 paid holidays
Shift differential for evening and overnight coverage
Variable pay structure based on experience and education
Defined career pathing through the Patient Care Specialist Tier Program
Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP) at eligible facilities
Access to 600+ free CEU courses
Discounted tuition opportunities through Capella University
Schedule flexibility to support work‑life balance
Merit‑based increases recognizing performance and leadership growth
Commitment to Diversity, Equity, and Inclusion