Patient Care Specialist III - Residential

Pinnacle Treatment Brand

4d • Onsite

About The Position

As a Patient Care Specialist III – Residential (PCS III) at our Martinsville, Indiana location, you will serve as a frontline leader within our residential treatment program. This role provides continuous patient care, monitoring, interaction, and role modeling in a structured, therapeutic addiction recovery environment. PCS III teammates also take on leadership responsibilities by mentoring PCS I and PCS II teammates, providing real‑time coaching, and collaborating with leadership to ensure care delivery aligns with clinical best practices, regulatory standards, and organizational expectations.

Why Pinnacle
Pinnacle Treatment Centers is a leading provider of comprehensive addiction treatment services, committed to transforming lives through compassionate, evidence‑based care. We support more than 35,000 individuals daily across our nationwide network and believe in treating both patients and teammates with dignity, respect, and empathy.

Mission‑driven, recovery‑focused organization
Supportive and inclusive team environment
Leadership opportunities within direct patient care
Meaningful work making a daily impact on recovery

Requirements

• High school diploma or equivalent
• Minimum of two (2) years of experience in a behavioral healthcare or substance use treatment setting
• Intermediate knowledge of addiction and the recovery process
• Working knowledge of Microsoft Office (Outlook, Teams, Word)
• Demonstrated ability to mentor, train, and support teammates
• Valid driver’s license in the state of employment
• CPR and MANDT certification (training provided and maintained as required)
• Ability to travel locally up to 25%

Nice To Haves

• Associate degree in a behavioral science discipline from an accredited college or university
• State‑recognized Peer Support Certification or addiction training certification
• Advanced knowledge of addiction treatment and recovery principles
• Advanced technology skills, including Microsoft Excel

Responsibilities

• Support patient engagement through positive role modeling, motivational interviewing, and reinforcement of program expectations
• Promote a trauma‑informed, therapeutic environment through calm leadership, safety rounds, and consistent rule enforcement
• Support AMA prevention and early intervention by monitoring risk indicators and communicating concerns to the treatment team
• Assist with admissions by monitoring patient safety, providing orientation, and completing required documentation
• Facilitate and monitor patient phone calls in accordance with confidentiality standards and EHR documentation requirements
• Follow all safety, medical, and infection control protocols, including searches, drug screen observations, and heat treatments
• Conduct patient and belongings searches for contraband and manage valuables according to policy
• Maintain readiness for medical and behavioral emergencies, including CPR, MANDT, and Narcan administration
• Ensure timely and accurate EHR documentation, including shift reports, incident reports, and patient observations
• Facilitate or support structured activities and recovery support groups
• Provide safe and compliant patient transportation and maintain accurate mileage records
• Assist with store runs and community activities following established safety guidelines
• Maintain a clean, safe environment through facility and room inspections and universal precautions
• Perform duties in alignment with CARF standards to support accreditation readiness
• Provide real‑time mentorship and coaching to PCS I and PCS II teammates
• Support onboarding and training of new teammates
• Model professionalism, accountability, and best practices in patient care and documentation
• Foster a collaborative, respectful team culture
• Collaborate with leadership to improve workflows and patient experience
• Assist with scheduling support, shift coverage, audits, and special projects as needed
• Maintain all required certifications and training
• Perform other duties as assigned

Benefits

• Competitive, variable pay based on experience, education, and licensure
• 18 days Paid Time Off (PTO) and 8 paid holidays
• Defined career pathing through the Residential Aide Tier Program
• Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP) eligibility
• Access to 600+ free CEU courses
• Discounted tuition opportunities through Capella University
• Schedule flexibility to support work‑life balance
• Merit‑based increases recognizing performance and growth
• Commitment to Diversity, Equity, and Inclusion

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees