Patient Care Specialist II - Ambulatory

Pinnacle Treatment Centers • Newport News, VA

1d • Onsite

About The Position

Patient Care Specialist II – Ambulatory Services Full‑Time | Newport News, VA Shift: 3:30 PM – 12:00 AM We offer competitive compensation, schedule flexibility, and opportunities for professional growth within a supportive, recovery‑focused environment. As a Patient Care Specialist II – Ambulatory Services (PCS II) at our Newport News, VA location, you will be an active member of a multidisciplinary treatment team providing direct care in a transitional living and ambulatory recovery environment. In this role, you will support patient safety, engagement, and structure while modeling best practices and providing peer guidance to PCS I teammates. Why Pinnacle Pinnacle Treatment Centers is a mission‑driven organization committed to delivering compassionate, evidence‑based addiction treatment. Patient Care Specialists play a vital role in supporting daily recovery and maintaining a structured, trauma‑informed environment. Collaborative, team‑based work environment Clear career pathway within the Patient Care Specialist tier structure Opportunities to build leadership and mentoring skills Meaningful work supporting patient recovery Teammate Benefits 18 days Paid Time Off (PTO) and 8 paid holidays Variable pay structure based on experience and education Defined career pathing through the Patient Care Specialist Tier Program Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP) at eligible facilities Access to 600+ free CEU courses Discounted tuition opportunities through Capella University Schedule flexibility to support work‑life balance Merit‑based increases recognizing performance and growth Commitment to Diversity, Equity, and Inclusion

Requirements

• High school diploma or equivalent
• Minimum of one (1) year of experience in a behavioral healthcare or substance use treatment setting
• Basic knowledge of addiction and the recovery process
• Working knowledge of or willingness to learn Microsoft Office (Outlook, Teams, Word)
• Valid driver’s license in the state of employment
• CPR and MANDT certification (training provided and maintained as required)
• Ability to travel locally up to 30%, including patient transportation

Nice To Haves

• One and a half (1.5) years of experience in a behavioral healthcare setting
• State‑recognized addiction training certification
• Intermediate knowledge of addiction treatment and recovery principles
• Strong computer and documentation skills

Responsibilities

• Support patient engagement through role modeling, encouragement, and motivational interviewing
• Promote a trauma‑informed, recovery‑oriented environment through calm and respectful enforcement of program guidelines
• Support AMA prevention and early intervention by monitoring risk indicators and communicating concerns to the treatment team
• Assist with admissions by monitoring patient safety, providing orientation, and completing required documentation
• Facilitate patient cellphone access in accordance with the Transitional Living Playbook
• Follow all safety, medical, infection control, and security protocols, including searches, drug screen observations, and heat treatments
• Conduct patient and belongings searches for contraband and manage valuables according to policy
• Monitor patient self‑administration of medications and obtain vital signs as required, reporting changes to medical staff
• Maintain readiness for medical and behavioral emergencies, including overdose response and Narcan administration
• Ensure accurate and timely EHR and facility documentation, including shift reports and incident reports
• Facilitate or support recovery activities, support groups, and daily programming
• Support patients in developing life and recovery skills through structured activities
• Assist with meal planning, grocery orders, and independent living skill development
• Support patients with basic aftercare planning documentation and coordination with the treatment team
• Provide safe and compliant patient transportation and maintain accurate mileage records
• Organize and facilitate store runs and community outings in accordance with established procedures
• Maintain a clean, safe, and structured physical environment through routine inspections
• Perform duties in alignment with CARF standards to support accreditation readiness
• Support and guide PCS I teammates with skill development and role acclimation
• Model professionalism, accountability, and best practices in patient care and documentation
• Maintain required training and certifications
• Perform other duties as assigned

Benefits

• 18 days Paid Time Off (PTO) and 8 paid holidays
• Variable pay structure based on experience and education
• Defined career pathing through the Patient Care Specialist Tier Program
• Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP) at eligible facilities
• Access to 600+ free CEU courses
• Discounted tuition opportunities through Capella University
• Schedule flexibility to support work‑life balance
• Merit‑based increases recognizing performance and growth
• Commitment to Diversity, Equity, and Inclusion

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees