Patient Care Specialist I

Pinnacle Treatment Centers • Richmond, VA

17d

About The Position

As a Patient Care Specilist you are a member of a multidisciplinary team, who is directly involved in providing quality care for patients in a residential addiction recovery environment. You will provide continuous patient care, supervision, interaction, role modeling appropriate behaviors, and are responsible for providing structure to and observation of patients that enter treatment.

Requirements

• HS Diploma / GED (General Equivalency Diploma)
• General knowledge or willingness to learn Microsoft Office suite (including Outlook, Teams, and Word).
• Must possess a current valid driver’s license in good standing in state of employment and be insurable by the designated carrier. This role is required to drive for company purposes.
• May require occasional travel up to 10%, including transportation of patients to appointments and/or other treatment locations within the local area. No overnight travel will be required for this position.
• CPR/MANDT certification – training provided locally and updated as required.

Nice To Haves

• Six (6) months experience working in a behavioral healthcare setting.
• Basic knowledge of addiction and the recovery process.

Responsibilities

• Ensure the wellbeing of patients and provide a safe, positive, supportive, and structured environment.
• Serve as a resource for new patients - introducing them to other patients and teammates, explaining programs and encouraging participation.
• Be an active participant as part of the treatment team, providing continuous patient care, supervision, and interaction.
• Demonstrate a positive, empathetic, and professional attitude towards patients and teammates always. When patient needs are not met, acknowledge and work to resolve concerns.
• Act as a role model by applying de-escalation techniques, using active listening skills, using appropriate tone and volume of voice, providing a high frequency and variety of positive reinforcements, maintaining appropriate boundaries, and promoting a positive culture.
• Assist in monitoring and maintaining the safety and security of the patients and the facility in collaboration with teammates.
• Recognize that patient safety is a top priority by conducting safety checks, ensuring these checks are conducted at intervals in accordance with individualized supervision guidelines (e.g., 15-minute checks, 1-hour checks, etc.).
• Document in patient records timely, accurately, and appropriately.
• Provide transportation for patients or coordinate transportation with appropriate team members, as required.
• Assist with AMA identification and intervention.
• Perform other duties as assigned.

Benefits

• STAR LRP Eligibility: 90% of our facilities are eligible for the Student Loan Repayment Program.
• Continuing Education : Access to over 600 free CEU courses to enhance your skills and knowledge. Partnership with Capella University to offer discounted tuition to PTC teammates.
• Paid Time Off: Enjoy 18 days of PTO and 8 paid holidays to maintain work-life balance.
• Diversity, Equity, and Inclusion Initiatives: Be part of a workforce that reflects the diversity of our patient population.
• Schedule Flexibility: We offer flexibility to accommodate different schedules and preferences.
• Merit-Based Increases: Opportunities for merit-based salary increases to recognize your contributions and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees