Patient Care Specialist I - Residential

Pinnacle Treatment Centers-posted 1 day ago
Full-time • Entry Level
Onsite • Georgetown, KY
501-1,000 employees
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As a Patient Care Specialist– I of Residential Services (PCS-I RES) , you are an active member of the multidisciplinary team, who is directly involved in providing quality care for patients in a transitional living addiction recovery environment. This position provides continuous patient care, monitoring, interaction, and role modeling and provides a safe, positive, supportive, and structured environment for patients enrolled in and/or entering ambulatory treatment.

  • Support patient engagement by modeling positive behaviors, encouraging program participation, applying motivational interviewing, and guiding individuals through program expectations with empathy, respect, and professionalism.
  • Promote a trauma-informed, recovery-oriented environment by maintaining a calm presence, supporting recovery goals, and enforcing program rules consistently and respectfully.
  • Support AMA prevention and early intervention by monitoring risk indicators, engaging patients in supportive conversations, and promptly communicating concerns to the treatment team.
  • Assist with the admission process by monitoring new patients for safety and security, ensuring they are comfortable, safe, and informed about program guidelines and completing the required documentation.
  • Facilitate patient cellphone access in accordance with Transitional Living Playbook, ensuring proper documentation.
  • Follow all safety, medical, and infection control protocols, including handling sharps, conducting searches, observing drug screens, and administering heat treatments
  • Search patients and belongings diligently for contraband, managing valuables with respect and documenting according to procedure.
  • Maintain readiness to respond to medical and behavioral emergencies through up-to-date certifications in CPR, MANDT, and overdose response including Narcan administration.
  • Ensure timely, accurate EHR and facility documentation, including shift reports, critical incident reports, maintenance requests, and patient care observations in alignment with policy and accreditation standards.
  • Facilitate or support patient activities and recovery support groups and encourage participation and engagement.
  • Provide safe and compliant transportation for patients, maintaining accurate mileage and travel records.
  • Assist with store run facilitation for patients in accordance with established guidelines, ensuring safety and adherence to procedures.
  • Maintain a clean and safe physical environment by performing facility and room inspections, practicing universal precautions, and reporting or addressing facility concerns.
  • Perform all duties in alignment with CARF standards to support continuous accreditation readiness.
  • Maintain ongoing, current, and required training for best practice service delivery.
  • Perform other duties as assigned
  • High school diploma or equivalent.
  • Basic computer skills including general knowledge of or willingness to learn Microsoft Office suite (including Outlook, Teams, and Word).
  • Valid driver’s license in state of employment.
  • CPR/MANDT certification – training provided locally and updated as required.
  • Ability to travel up to 20% in local area
  • At least six (6) months experience working in a behavioral healthcare setting.
  • Basic knowledge of addiction and the recovery process.
  • Variable Pay Structure : Competitive compensation based on experience, education, and licensure.
  • Defined Career Pathing : Clear advancement opportunities through our Residential Aide Tier Program.
  • STAR LRP Eligibility : 90% of our facilities are eligible for the Student Loan Repayment Program.
  • Continuing Education : Access to over 600 free CEU courses to enhance your skills and knowledge.
  • Partnership with Capella University to offer discounted tuition to PTC teammates.
  • Paid Time Off : Enjoy 18 days of PTO and 8 paid holidays to maintain work-life balance.
  • Diversity, Equity, and Inclusion Initiatives : Be part of a workforce that reflects the diversity of our patient population.
  • Schedule Flexibility : We offer flexibility to accommodate different schedules and preferences.
  • Merit-Based Increases : Opportunities for merit-based salary increases to recognize your contributions and growth.
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