At Carrum, we are transforming how we pay for, deliver and experience healthcare. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you. In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital health. Today, 95% of the US population lives within 50 miles of a Carrum COE and our providers rank in the top 10% nationally. Our team’s execution has been recognized by the venture community and we’ve raised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study . We’re rebuilding healthcare from the ground up and the Patient Care Specialist Flex, Limited-Term will play a critical role in our success. We’ve experienced tremendous growth in the last few years and we’re looking to bring on someone who can embody our company mission and values with each patient interaction they have. The heart of Carrum Health is a seamless and highly personalized patient experience; and this is enabled by our Patient Care team. You will be responsible for providing comprehensive, non-medical support throughout the entire episode of care, serving as the patient’s biggest advocate and creating a welcoming and comforting end-to-end experience. You will provide peace of mind and be a dedicated guide to patients during the surgical process, allowing them to focus on their health while you handle all the details. This is a limited-term remote position eligible for full benefits, overtime and a completion bonus. Typically this will be a 6 month term working between 25-40 hours/week with opt-in overtime. There is potential for this to convert to a full-time role. The hourly rate for this role is $26, with a $5,000 term completion bonus. You’re excited about this opportunity because you will... Be the voice of Carrum Health to our patients throughout their journey Guide patients through the Carrum program, from initial screening to post-discharge care Provide comprehensive non-medical instruction, support, and guidance to patients in understanding the cost and quality implications of their decision Work closely with clinical teams at Carrum’s Centers of Excellence Collaborate with other Patient Care team members to continuously evaluate where procedures can be streamlined or policies updated Work cross-functionally to ensure the patient’s voice is addressed in everything from product development to marketing and customer success. Test patient-facing and internal tools and provide feedback prior to release We’re excited about you because… You have a driving passion for making a positive impact on the healthcare industry and you believe there is a better way to deliver top-quality medical care to patients. You also thrive in a fast-paced environment and enjoy tackling projects where needed.