Patient Care Services - North Offices - FLOAT

Maine Optometry•Brunswick, ME

11d

About The Position

WE ARE GROWING!!! We are looking for full-time Patient Care Services team members to deliver exceptional and professional patient care. These are regular, full-time positions. Interested candidates must have a strong work ethic and an attitude to succeed. If you're friendly, detail-oriented, and eager to contribute to a positive work environment, we want to hear from you! Experience in healthcare or customer service is a plus but not required – we provide comprehensive training. LOCATION: Float position working in Lewiston, Brunswick and Freeport Office Hours: Monday: 8am - 6pm Tuesday: Thursday 8am - 5pm Friday: 8am -4:30 pm Saturday: 8am - 12 pm (one per month) Job Responsibilities To provide excellent customer service to all patients, vendors, and patrons of Maine Optometry. To perform various routine clerical work, provide data entry support, and provide information and assistance to patients regarding departmental policies and procedures.

Requirements

High school graduate or equivalent
Strong customer service skills: communicator, listener & team player
Basic math skills
Familiarity with computers and ability to learn new software
Embraces change
Previous customer service experience

Nice To Haves

Previous medical office experience is not needed but preferred

Responsibilities

Answer telephone, screen, and direct calls
Greet all individuals entering the office, monitor visitor access, and maintain awareness of anyone entering the practice.
Handle inquiries from patients and vendors.
Receive and sort mail and other deliverables.
Maintain and organize the reception/waiting area.
Operate a variety of office equipment including, but not limited to: copiers, phones, computers
Input and retrieve data within the computer system.
Provide excellent customer service in scheduling patient appointments.
Control and request as appropriate inventory relevant to the reception area.
Complete the end of day tasks and other outstanding paperwork to close out the day services.
Properly bill and submit services to insurance companies while keeping the patient accurately informed.
Receive and organize office materials and supplies.
Receive, sort, and distribute incoming and outgoing correspondence.
Contribute to the overall practice needs by accomplishing duties as they arise and providing the results needed for a smooth-running practice as assigned