Patient Care Representative

Cape Cod Healthcare • Hyannis, MA

105d

About The Position

The position involves advocating for patients' appointments and healthcare needs, ensuring that all patient inquiries and concerns are addressed efficiently. The role requires excellent communication skills to facilitate timely interventions and maintain accurate records of all interactions. The individual will be responsible for processing messages and reporting to the respective physicians and their teams as necessary. Participation in team meetings is expected, along with adherence to department standards when answering phones. The position emphasizes a commitment to service excellence, reflecting the organization's values of compassion, accountability, respect, excellence, and service.

Requirements

• Ability to read, write and communicate in English at the level of a high school graduate
• Ability to work independently in a fast paced environment
• Excellent telephone and communication skills
• Strong interpersonal, customer service and time management skills
• Experience with current office technology, proficient with computer office applications
• Minimum of one year experience in a clinical setting preferred

Responsibilities

• Advocates for the patient’s appointments and healthcare needs
• Communicate unresolved issues to manager or designee to facilitate timely interventions
• Demonstrate excellent communication skills effectively and efficiently
• Maintains accurate records of all calls and corresponding details
• Efficiently field patient questions and concerns
• Process messages and report to the respective physicians and their teams, whenever necessary
• Attends and actively participates in team meetings
• Answers phones in accordance with department standards to achieve expected goals
• Communicates effectively and efficiently when in the call center assignment
• Other work related duties as assigned
• Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects MACC’s commitment to CARES: compassion, accountability, respect, excellence and service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees