Patient Care Representative - Center for Outpatient Rehab

ETSU

8h•Onsite

About The Position

The Patient Care Representative serves as the primary point of contact for patients within the Outpatient Rehabilitation Clinic, supporting efficient and patient-centered clinical operations. This position is responsible for appointment scheduling, patient registration, electronic medical record maintenance, billing and collections support, and front-desk financial transactions while ensuring compliance with HIPAA and institutional policies. Working closely with clinical providers, students, and the Office Coordinator, the Patient Care Representative contributes to smooth patient flow, accurate documentation, and high-quality service delivery in a fast-paced healthcare environment serving a diverse patient population.

Requirements

Knowledge of electronic health and electronic practice management.
Knowledge of Medicare, Medicaid, and commercial insurance.
Ability to use electronic records and practice management systems.
Ability to process office supply orders.
Ability to be flexible in adjusting and implementing changes in protocol, procedures, and workflow.
Ability to use business English in written and verbal communication.
Ability to perform data entry accurately.
Ability to function as a team player in a patient-centered health care setting.
Ability to learn and effectively utilize electronic health records and practice management software.
Ability to work in a fast-paced environment with frequent interruptions.
Ability to use proper telephone etiquette.
Ability to follow proper policies, procedures, and instructions in accomplishing tasks.
Ability to work with a diverse population, along with the ability to treat all patients and co-workers with dignity and respect.
High school diploma or GED
Two years of medical office experience or at least one year of post-high school course-level work with one year of medical office experience