ARM Patient Care Representative

KeyBridge Medical Revenue Care•Lima, OH

1d•Hybrid

About The Position

ARM Patient Care Representative Lima, OH Patient Care Representative – ARM Team Hybrid Join a Best Places to Work Winner — 18 Years Running! Do you have experience a passion for helping others? Looking for full-time work with a company known for its award-winning culture? KeyBridge Medical Revenue Care is seeking a compassionate, detail-oriented Patient Care Representative to join our ARM team. About KeyBridge At KeyBridge, we believe exceptional patient care starts with supporting exceptional people. As an 18-time Best Places to Work winner, we’re committed to compassion, integrity, and excellence. Our mission is simple: bridge the gap between healthcare providers and their patients by delivering respectful, empathetic financial care in a call-center environment. Position Overview As an ARM Patient Care Representative, you’ll serve as the trusted voice of our healthcare clients—guiding patients through billing questions, assisting with payments, and helping resolve account balances. This role is the perfect blend of customer service, problem-solving, and meaningful human connection.

Requirements

Strong written and verbal communication skills along with excellent active listening
Positive, professional attitude with a drive to succeed
Ability to multitask and adapt in a high-volume call center
Work efficiently across multiple systems
Proficiency with Microsoft Office (Outlook, Teams)
Ability to understand and follow written, oral, and visual instructions
Reliable, punctual, and team-oriented
Be available Monday-Friday between 8am-6pm
Ability to pass ACA certification tests when eligible
No experience required—we train you

Responsibilities

Deliver exceptional service: Manage inbound and outbound calls with professionalism and empathy, assisting patients with billing questions, payment options, and account concerns.
Resolve issues efficiently: Apply strong problem-solving and analytical skills to provide accurate, timely solutions while maintaining compliance and meeting performance standards.
Navigate multiple systems: Work across various medical and internal systems to locate information and support patients with complex inquiries.
Collaborate & communicate: Maintain clear, thorough documentation of all interactions, support team members, and help mentor new representatives when needed.
Live our values: Foster trust, teamwork, and integrity with patients, clients, and colleagues every day.