Patient Care Representative
About The Position
Do you have a passion for helping others and providing peace of mind? Join the team at CDHA as a Full Time Patient Care Representative and make a real difference in patients’ lives. Whether you’re answering questions or resolving concerns with empathy, you’ll play a key role in creating an exceptional customer experience. We’ll provide comprehensive training so you can become a subject matter expert and confidently deliver the highest level of service. What we value most is your caring nature and ability to support patients during challenging times. In return, you’ll enjoy a collaborative, family-friendly environment and opportunities to grow your career. Ready to make a difference? Apply today and help us deliver care and compassion when it matters most.
Requirements
- Excellent communication, customer service, and problem-solving skills.
- Ability to interact with diverse patient populations and all levels of management.
- Strong organizational skills with the ability to prioritize tasks effectively.
- Commitment to our values: accountability, consistency, engagement, empowerment, respect, and outstanding service.
- High School Diploma or equivalent
- Minimum of one year of medical terminology or medical services experience required.
- Minimum of two years of call center, quality improvement, or healthcare operations required.
- Knowledge of Microsoft Office Suite.
- Strong written and oral communication skills are required.
- Proficient and comfortable in a computer-based environment.
- Integrity to follow HIPAA guidelines on maintaining patient privacy.
Nice To Haves
- Experience in a call center environment preferred.
Responsibilities
- Provide full lifecycle customer service, including inbound and outbound calls.
- Respond to patient inquiries with compassion and active listening.
- Route calls and manage patient accounts accurately.
- Schedule appointments and assist with non-clinical information verification.
- Collaborate with internal teams to ensure timely and accurate processing.
- Escalate issues appropriately when needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
