Patient Care Representative

US Eye•Charleston, SC

About The Position

Patient Care Representatives are responsible for maintaining a friendly, warm and inviting environment at the Front Desk/Patient Check-In area and/or the Patient Check-Out area. It is important that Patient Care Representatives are polite, attentive and organized. Additionally, they should be able to effectively communicate with patients and assist them in any way they can.

Responsibilities

Open and close office/lobby as evidenced by opening and closing time of facilities
Print daily team/physician schedules as evidenced by the schedule of appointments for that day
Greet patients, company representatives, caretakers & transportation providers as evidenced by company standards and policies
Check-in patients upon arrival by verifying information required and having patients’ complete questionnaires/forms
Attend to walk-in patients, scheduling inquiries, prescription/record pick-up, etc.
Sort and distribute charts and deliveries
Print fee tickets
Cross-check and update next-day charts as evidenced by the appointment schedule
Create and repair patient charts
Maintain the refreshments cart in the lobby
Ensure that the lobby and alcove is tidy and orderly throughout the day as evidenced by company standards and policies
Responsible for staging before and clean-up after lobby seminars as evidenced by the seminar schedule
Complete appointment confirmation calls as evidenced by the appointment schedule
Confirm patients’ insurance information and co-payment
Collect co-payment, any non-covered service fees and/or existing account balances
Provide patient with a statement and/or receipt
Schedule patients for appointments, follow-ups, etc.
Account for fee tickets
Balance the cash drawer
Fill out essential reports and forms
Adherence to applicable laws, regulations and contractual obligations.
Follows the principles of the Compliance Program as well as the Code of Conduct.