Patient Care Representative - Lee's Summit, MO

Element Medical Imaging•Summit, MO

4d•Onsite

About The Position

First point of contact to our external customers, providing excellent service to patients receiving diagnostic imaging services at our facility. Schedule: Part-Time Shift: Sat-Sun, 6:30a-3:30p Location: Lee's Summit, MO

Requirements

High School graduate or equivalent required
Proficient typing and PC skills
Excellent telephone skills
Good judgment and resolution skills
Ability to interact in a positive manner and to communicate well with patients, families, co-workers, supervisor and other employees
Ability to adapt to changes
The position requires prolonged sitting and the ability to effectively communicate.
Visual acuity needed to read and examine patient records.
Indoor, climate controlled environment.
Personal computer, printer, multi-line phone, fax machine and copier.

Responsibilities

Greet patients, vendors and other visitors to our office, ensuring all visitors are greeted with a smile
Answer patient questions and provide assistance and directions when necessary
Answer multi-line phone in a timely manner
Respond to emails that arrive using our general office email address
Conduct patient interviews to ensure all required paperwork is complete and accurate
Verify that insurance information is complete
Utilize MedInformatix software to schedule new and follow-up appointments for our patients
Register new patients and update necessary records
Interact with referral sources to provide information regarding patient care
Process patient payments in office
Follows established company policies in regard to attendance, appearance and service
Maintain confidentiality of facility and patient information in accordance to company policy
Ensure that the waiting room environment remains quiet, calm, and welcoming
Uphold the positive reputation of our medical office by always treating visitors in a friendly, welcoming, and compassionate manner