Patient Care Representative/Technologist Aide

Shields Health Solutions • Springfield, MA

87d • $18 - $29

About The Position

The Patient Care Representative/Tech Aide will contribute to the goals of Shields Health Care Group by Providing exceptional customer service with professionalism, efficiency and accuracy.

Requirements

• High School Diploma required
• Must be CPR certified
• Excellent communication skills and computer proficiency required
• Attention to detail and typing accuracy required
• Ability to follow instructions with minimal supervision
• Proven ability to multi task and exceed customer expectations is required
• Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone. Can be met with or without reasonable accommodation.

Nice To Haves

• Medical office or healthcare administration courses preferred
• Knowledge of anatomy, medical terminology and insurance requirements is preferred.

Responsibilities

• Greet patients, collect necessary copay/deductible/co ins and explain the consent form to be completed.
• Assist patients with Ipad check in process, ability to trouble shoot and provide feedback
• Ability to recognize and utilize when language services are needed
• Distribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy.
• Work in collaboration with technologists/radiologists to ensure proper patient flow.
• Process outgoing and incoming US and inter-office mail and UPS deliveries.
• Prepare set up for next day’s appointment schedule and communicate any potential issues
• Provide and respect confidentiality of all customer groups.
• Verify and enter necessary information into our systems.
• Respond appropriately to scheduling emergency patient situations.
• Support Customer Care with machine utilization by filling the template (Utilizing waitlist and hold list)
• Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.
• Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.
• Remain current on any changes in policies or procedures that modify daily work functions.
• Assists In patient interview process
• Assists in preparing patient scan room
• Maintain co pay/petty cash accuracy and make daily bank deposits
• Performs other related duties as required

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED