Patient Care Rep/Tech Aide

Shields Mri • Boston, MA

323d

About The Position

Shields Health has an exciting opportunity for a Patient Care Representative/Tech Aide (PCR/TA) to work full-time at our Brighton & Boston, MA locations. The role features industry-leading compensation, the opportunity to work with cutting-edge imaging technology, and collaboration with world-renowned healthcare providers. Benefits start on day 1 for employees working 24 hours or more, and there is a generous 401k match with guaranteed employer contribution. Shields Health Care Group is an independent, Massachusetts-based medical service provider with a national reputation for blending exceptional customer service with superior technology. Patients, partners, and colleagues define our 30+ years of quality diagnostic services as a true mark of successful teamwork. Known for our advanced diagnostic imaging, we are a sought-after provider - not only because of our technology but also because of our teamwork and tremendous opportunities for professional growth.

Requirements

• High School Diploma required.
• Medical office or healthcare administration courses preferred.
• Must be CPR certified.
• Excellent communication skills and computer proficiency required.
• Attention to detail and typing accuracy required.
• Knowledge of anatomy, medical terminology and insurance requirements is preferred.
• Ability to follow instructions with minimal supervision.
• Proven ability to multi-task and exceed customer expectations is required.

Responsibilities

• Greet patients, collect necessary copay/deductible/co-insurance and explain the consent form to be completed.
• Assist patients with iPad check-in process, ability to troubleshoot and provide feedback.
• Recognize and utilize when language services are needed.
• Distribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy.
• Work in collaboration with technologists/radiologists to ensure proper patient flow.
• Process outgoing and incoming US and inter-office mail and UPS deliveries.
• Prepare set up for next day's appointment schedule and communicate any potential issues.
• Provide and respect confidentiality of all customer groups.
• Verify and enter necessary information into our systems.
• Respond appropriately to scheduling emergency patient situations.
• Support Customer Care with machine utilization by filling the template (Utilizing waitlist and hold list).
• Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.
• Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.
• Remain current on any changes in policies or procedures that modify daily work functions.
• Assist in patient interview process.
• Assist in preparing patient scan room.
• Maintain co-pay/petty cash accuracy and make daily bank deposits.
• Perform other related duties as required.

Benefits

• Industry leading compensation.
• Benefits starting on day 1 for employees working 24 hours or more.
• Generous 401k match with guaranteed employer contribution.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED