Patient Care Navigator

Summit Health•New York, NY

1d•$24 - $29

About The Position

The Patient Navigator is responsible for supporting patients by serving as the primary liaison between patients, providers, and office staff. This role includes managing calls routed from the call center, assisting patients with scheduling and rescheduling appointments, addressing patient inquiries, and coordinating necessary follow-up. The Patient Navigator ensures a positive patient experience by maintaining excellent communication, supporting access to ancillary services, and upholding the highest standards of confidentiality and security of patient information at all times.

Requirements

High School Diploma or equivalent
Working knowledge of basic computer programs, and excellent typing skills.
Ability to plan, prioritizes, and completes delegated tasks in a reasonable span of time.
Ability to work independently and as a member of a team.
This position may require cross-coverage of other sites, as needed, and therefore a measure of flexibility to respond adequately to changing demands is required.
Superior customer service skills.
Excellent communication skills, both verbal and written.
Maintains a neat and orderly appearance as a means towards presenting a professional image, including wearing the designated uniform.

Responsibilities

Schedule and coordinate patient appointments, including rescheduling when necessary.
Facilitate a smooth patient experience during onsite visits and when engaging with ancillary services.
Serve as a liaison between patients and providers, ensuring clear communication and resolution of patient needs.
Manage and navigate calls coming through to the office from the call center.
Conduct outreach to patients who may be due for follow-up appointments, procedures, or other care needs.
Collaborate with site leadership to help resolve patient concerns in a timely and professional manner.
Assist with translation needs, including coordination with language line services.
Ensure patient confidentiality and security of protected health information in compliance with HIPAA and organizational policies.