Hospital Portal Processor

Concierge Home Care • Jacksonville, FL

5d • Onsite

About The Position

At Mobile Medical, we bring high-quality primary care directly to patients in the comfort of their homes. Our mission is to deliver holistic, patient-centered care that improves health outcomes while helping patients remain safely in their familiar surroundings.

As part of our growing team, you’ll work alongside experienced healthcare professionals while helping coordinate care that makes a meaningful impact in patients’ lives.

As a Patient Care Navigator, you will play a critical role in coordinating services and supporting providers after patient visits. Your work helps ensure patients receive the services, medications, and follow-up care they need to stay healthy at home.

Requirements

• Minimum one year of medical office experience required
• Experience with front office operations (check-in/check-out)
• Prior authorization experience (Availity, United Healthcare portal, CoverMyMeds preferred)
• Ability to work in a high-call, fast-paced environment
• Excellent customer service and communication skills
• Proficiency with Microsoft Office

Nice To Haves

• eClinicalWorks experience preferred
• Associate’s degree preferred
• Medical Assistant certification preferred
• Strong organizational and multitasking abilities

Responsibilities

• Process provider orders and follow-up tasks after patient visits
• Coordinate services such as home health, laboratory testing, DME, and radiology
• Complete prior authorizations for medications and services
• Process medication refills and communicate updates with providers
• Collaborate with the healthcare team to ensure continuity of care
• Maintain compliance with medical record documentation standards
• Communicate with patients, pharmacies, and care partners to coordinate services
• Support updates related to home health and other care services

Benefits

• Health insurance begins after your first 30 days of employment
• Start earning PTO from day one
• Quarterly bonus opportunities
• 401(k) retirement plan
• Employee Assistance Program (EAP)
• Employee referral bonuses
• Supportive leadership and collaborative team environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree