Patient Care Navigator-Orthopedics PRN

Waverly Health Center•Waverly, IA

18d•Onsite

About The Position

PRIMARY FUNCTIONS The orthopedic care navigator serves as the consistent care coordinator both in the clinic and through in-person education throughout the continuum of care for patients having total joint replacement procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES Clinic Registered Nurse 1. Maintains patients’ electronic records, accurately documenting care and services provided in a timely manner and ensuring confidentiality at all times. 2. Direct Patient Care Prepares patients for examination and/or tests as appropriate for nurse/provider visit. Assists with exams and minor office procedures, as needed. Provides direct and indirect nursing care to patients, demonstrating knowledge of nursing techniques and procedures considering needs specific to the standard of care for the patient's age and his/her clinical condition. Maintains knowledge of and administers/refills prescribed medications and treatments in accordance with approved nursing techniques and as ordered by provider. Maintains accurate patient charges for services and equipment used. Observes and monitors patient condition and notifies responsible provider of patient conditions and activities or unanticipated reactions to care provided. Maintains responsibility for the welfare of assigned patients, including critical and life threatening patient conditions. Recognizes need for and must be able to perform life saving measures if necessary. 3. Triages patient telephone calls, assesses condition, and advises of symptomatic treatment as needed according to office protocols and/or schedule appointment with provider. 4. Communication Effectively communicates with patients, families, providers, outside agencies, and hospital personnel regarding patients’ hospitalization and/or clinic visit. Works with other members of the nursing services staff to maintain the continuity of care of the clinical patient. Uses tact, patience, and understanding when dealing with patients. Treats them with respect and dignity at all times. Provides teaching for patient and family members. Adapts teaching to a language and style understood by all parties. Reinforces teaching as needed. 5. Maintains responsibility for problem solving regarding patient care. Initiates contact with appropriate resources and initiates actions for concerns identified. Exercises independent judgment in the care of patients and seeks assistance from the proper personnel when appropriate. Seeks assistance from manager when appropriate. 6. Knowledge and sharing Acts as a clinical resource sharing knowledge with other clinic staff. Interacts effectively with staff in order to accomplish safe, quality care for all clinic patients. Participates in the evaluation and monitoring of the quality of nursing care within the clinic, and collaborates with other nursing/medical staff to structure patient care. Assists in developing strategies to improve the clinical competencies of nursing staff and others working in the clinic setting. 7. Maintains condition of equipment and supplies related to patient care. Manages and operates equipment safely and correctly at all times, and provides for the repair, restocking, or replacement of supplies and equipment. 8. Maintains a working knowledge of the following processes and is able to perform effectively. Patient referral process: schedules tests/procedures as directed, contacts insurance company to obtain prior authorization. Documents telephone encounters, capturing pertinent data and notifies responsible provider of patient conditions and activities or unanticipated reactions to care provided. Maintaining eCW fax in-box, follows up on all lab and diagnostic imaging results, all outstanding orders and ensures all orders, and prescriptions have been electronically transmitted or faxed prior to the end of each day. Lab QA checks, lab collection and processing procedures. Adhering to all applicable WHC and regulatory requirements. Supply ordering process including the removal of expired supplies. Assists provider in maintaining CDSS/Alerts/Recall System. Scans incoming or outgoing paper documents and organizes documents within the EMR as instructed. Checking for accuracy and clarity. Manipulates scanned documents so they are easily read. 9. Utilizes Standard Precautions as appropriate. Demonstrates appropriate instrument safety precautions/care when cleaning, disinfecting, and preparing instruments for sterilization. Carries out medical asepsis during treatments and special procedures. Patient Care Navigator Patient Care Guidelines Prepares patients for procedures, develops rapport to minimize anxiety, and serves as a primary point of contact. Rounds on patients prior to discharge following surgery to ensure safe transition to home and/or skilled care. Maintains educational resources that meet the needs of a variety of orthopedic joint replacement procedures. Organize and facilitate regularly scheduled Joint Camps for patients scheduled for upcoming surgery. Identifies resources for clients to overcome barriers to care, establishes contact with local services (social services, physical therapy, etc.). Establishes patient on the Recovery Coach app Tracks patient progress before and after surgery and assists with Recovery Coach management on the clinical side. Assists with referrals for other supportive resources as needed. Works with patients care team: primary care, surgeon/PA and hospitalist, to ensure high quality and safe patient outcomes. Quality and Safety May be responsible for specific quality control duties in the assigned area. Exhibits creativity, adaptability, and flexibility through times of change and changing patient needs. Has a commitment to the mission of care coordination. Ability to build relationships with different types of people including but not limited to various services and providers involved in the patients care.

Requirements

Graduate of an accredited program for Registered Nurses.
Must be currently licensed to practice as a Registered Nurse in Iowa.
Must be able to read, speak, and write fluent English.

Nice To Haves

Previous experience in a clinic setting preferred.
Ability to learn and navigate computer systems including the online training modules, the employee timesheet and the performance appraisal system.
Job specific systems are also required.

Responsibilities

Maintains patients’ electronic records, accurately documenting care and services provided in a timely manner and ensuring confidentiality at all times.
Prepares patients for examination and/or tests as appropriate for nurse/provider visit.
Assists with exams and minor office procedures, as needed.
Provides direct and indirect nursing care to patients, demonstrating knowledge of nursing techniques and procedures considering needs specific to the standard of care for the patient's age and his/her clinical condition.
Maintains knowledge of and administers/refills prescribed medications and treatments in accordance with approved nursing techniques and as ordered by provider.
Maintains accurate patient charges for services and equipment used.
Observes and monitors patient condition and notifies responsible provider of patient conditions and activities or unanticipated reactions to care provided.
Maintains responsibility for the welfare of assigned patients, including critical and life threatening patient conditions.
Recognizes need for and must be able to perform life saving measures if necessary.
Triages patient telephone calls, assesses condition, and advises of symptomatic treatment as needed according to office protocols and/or schedule appointment with provider.
Effectively communicates with patients, families, providers, outside agencies, and hospital personnel regarding patients’ hospitalization and/or clinic visit.
Works with other members of the nursing services staff to maintain the continuity of care of the clinical patient.
Uses tact, patience, and understanding when dealing with patients.
Treats them with respect and dignity at all times.
Provides teaching for patient and family members.
Adapts teaching to a language and style understood by all parties.
Reinforces teaching as needed.
Maintains responsibility for problem solving regarding patient care.
Initiates contact with appropriate resources and initiates actions for concerns identified.
Exercises independent judgment in the care of patients and seeks assistance from the proper personnel when appropriate.
Seeks assistance from manager when appropriate.
Acts as a clinical resource sharing knowledge with other clinic staff.
Interacts effectively with staff in order to accomplish safe, quality care for all clinic patients.
Participates in the evaluation and monitoring of the quality of nursing care within the clinic, and collaborates with other nursing/medical staff to structure patient care.
Assists in developing strategies to improve the clinical competencies of nursing staff and others working in the clinic setting.
Maintains condition of equipment and supplies related to patient care.
Manages and operates equipment safely and correctly at all times, and provides for the repair, restocking, or replacement of supplies and equipment.
Maintains a working knowledge of the following processes and is able to perform effectively.
Patient referral process: schedules tests/procedures as directed, contacts insurance company to obtain prior authorization.
Documents telephone encounters, capturing pertinent data and notifies responsible provider of patient conditions and activities or unanticipated reactions to care provided.
Maintaining eCW fax in-box, follows up on all lab and diagnostic imaging results, all outstanding orders and ensures all orders, and prescriptions have been electronically transmitted or faxed prior to the end of each day.
Lab QA checks, lab collection and processing procedures.
Adhering to all applicable WHC and regulatory requirements.
Supply ordering process including the removal of expired supplies.
Assists provider in maintaining CDSS/Alerts/Recall System.
Scans incoming or outgoing paper documents and organizes documents within the EMR as instructed.
Checking for accuracy and clarity.
Manipulates scanned documents so they are easily read.
Utilizes Standard Precautions as appropriate.
Demonstrates appropriate instrument safety precautions/care when cleaning, disinfecting, and preparing instruments for sterilization.
Carries out medical asepsis during treatments and special procedures.
Prepares patients for procedures, develops rapport to minimize anxiety, and serves as a primary point of contact.
Rounds on patients prior to discharge following surgery to ensure safe transition to home and/or skilled care.
Maintains educational resources that meet the needs of a variety of orthopedic joint replacement procedures.
Organize and facilitate regularly scheduled Joint Camps for patients scheduled for upcoming surgery.
Identifies resources for clients to overcome barriers to care, establishes contact with local services (social services, physical therapy, etc.).
Establishes patient on the Recovery Coach app
Tracks patient progress before and after surgery and assists with Recovery Coach management on the clinical side.
Assists with referrals for other supportive resources as needed.
Works with patients care team: primary care, surgeon/PA and hospitalist, to ensure high quality and safe patient outcomes.
May be responsible for specific quality control duties in the assigned area.
Exhibits creativity, adaptability, and flexibility through times of change and changing patient needs.
Has a commitment to the mission of care coordination.
Ability to build relationships with different types of people including but not limited to various services and providers involved in the patients care.