Patient Care Navigator I

Mary's Center • Washington, DC

93d

About The Position

A Patient Care Navigator (PCN) plays a crucial role at Mary's Center by providing the first-line of customer service for the clinic and the entire organization. Bilingual language skills strongly preferred.

Requirements

• Minimum of High School Diploma or GED equivalent.
• Previous experience as a receptionist in a medical office setting desired.

Nice To Haves

• Bilingual language skills strongly preferred.

Responsibilities

• Greet & welcome patients, visitors, and others to Mary's Center.
• Facilitate a positive and efficient office environment by modeling professional performance and conduct.
• Communicate pertinent information to patients and clinic team members.
• Adhere to all Mary's Center's confidentiality & HIPPA policies.
• Participate as a member of the clinical team to improve quality and health outcomes.
• Coordinate care and services for patients.
• Coordinate care with external clinicians, specialists, and hospital services.
• Enroll patients into the care team.
• Obtain socio-demographic information for population health management.
• Participate with patient education projects and initiatives.
• Collect and track data necessary for patient care and health outcomes reporting.
• Implement clinical questionnaires and surveys in preparation for patient care.
• Assess care affordability and assist enrollment in insurance or discount programs.
• Maintain, coordinate, and organize patient records for clinical care and public health.
• Coordinate and transfer public health information with State departments of health including reportable infections and vaccinations.
• Coordinate and transfer clinical care information with other care providers manually and through the regional health information exchange.
• Prepare and maintain the patient care area.
• Other duties as assigned by supervisors.

Benefits

• Health Insurance: medical, dental & vision - plus retirement options through 403(b) contribution and investment opportunities
• 25 days of paid leave annually (in addition to paid holidays), plus 5 educational days
• Tuition reimbursement of $2000/year towards education assistance and professional development
• Transportation subsidy via metro & bus
• Employee Assistance Program (EAP)

What This Job Offers

• Career Level: Entry Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED
• Number of Employees: 251-500 employees