Patient Care Manager (Emergency Department Operations Manager)

Lehigh Valley Health Network•Dickson City, PA

11d

About The Position

Ensures and/or provides patient care in accordance with the RN job description. Assumes 24-hour accountability for the direction and management of patient care within assigned area. Manages material, financial, and human resources within the assigned unit.

Requirements

Bachelor's Degree Nursing
3 years Registered Nurse in an acute care hospital setting.
Ability to multi-task and prioritize work.
Proficient in clinical practice protocols for medical procedures and patient care.
Skilled in monitoring/assessing the performance of self, other individuals, or organizations to make improvements or take corrective action.
American Heart Association Basic Life Support - State of Pennsylvania Upon Hire
RN - Licensed Registered Nurse_PA - State of Pennsylvania Upon Hire

Nice To Haves

Master's Degree Nursing

Responsibilities

Oversees administrative and operational issues for the designated care delivery team.
Functions as a department team leader to support unit and hospital goals and objectives.
Uses effective and appropriate communication styles with patients, significant others, visitors, staff, and professional colleagues.
Supports the Culture of Safety by following established policies and procedures which include identification and timely patient safety event reporting.
Ensures staffing to meet patient care needs and operational guidelines.
Fosters accountability of staff for adherence to policies/procedures/professional practice.
Participates in coaching, counseling, and mentoring of unit personnel.
Supports the Professional Practice Model and participates in efforts related to the key components.
Assumes unit, clinical, and administrative responsibilities in the absence of the Director and under the supervision of the Patient Care Services management staff.
Ensures and/or provides patient care in accordance with all responsibilities in the RN job description.
Ensures completion of the unit's schedule in a timely and equitable manner.
Utilizes evidence based research findings within patient care delivery, communicates research findings to co-workers and/or the professional community, attends research continuing education offerings, assists with data collections, and serves as a participant in ongoing research studies.
Provides clinical, consultative, technical, or informational services as needed to staff, other disciplines, patients, and/or families.