Patient Care Manager Specialist
About The Position
Lead Compassion. Inspire Excellence. Elevate Hospice Care. We are seeking a Patient Care Manager Specialist to join our team, reporting to the Regional Director of Operational Excellence. This critical role is responsible for managing and overseeing patient care activities across assigned hospice markets to ensure delivery of high-quality care while supporting compliance with company policies and regulatory requirements. As a Patient Care Manager Specialist, You Will: Provide oversight for patient care delivery across designated markets Manage rescheduled, declined, missed, and reassigned visit requests based on clinical priorities Triage phone inquiries and medical concerns within scope of practice Facilitate Interdisciplinary Group (IDG) meetings, review patient conditions, and ensure accurate care planning Coach, evaluate, and support team members to ensure regulatory compliance and clinical best practices Promote documentation accuracy, compliance, and timeliness Help build a culture of continuous improvement, compassion, and accountability Support adherence to local, state, and federal regulatory requirements (Medicare, Medicaid, ACHC, JCAHO, etc.)
Requirements
- Current RN license in state of residence and employment
- At least 3 years of direct patient care experience
- Minimum 2 years of experience in a hospice or home-based care setting
- Strong understanding of hospice principles, best practices, and regulatory compliance
- Ability to lead interdisciplinary meetings and support diverse clinical teams
- Excellent communication, problem-solving, and decision-making skills
- Detail-oriented with strong documentation and organizational capabilities
Nice To Haves
- Prior experience in clinical leadership or hospice program management
- Familiarity with IDG processes and electronic medical record systems
- Experience supporting multiple hospice sites or regions
- Advanced knowledge of CMS hospice regulations and audit preparedness
- Skilled at coaching staff and fostering professional development in clinical teams
Responsibilities
- Provide oversight for patient care delivery across designated markets
- Manage rescheduled, declined, missed, and reassigned visit requests based on clinical priorities
- Triage phone inquiries and medical concerns within scope of practice
- Facilitate Interdisciplinary Group (IDG) meetings, review patient conditions, and ensure accurate care planning
- Coach, evaluate, and support team members to ensure regulatory compliance and clinical best practices
- Promote documentation accuracy, compliance, and timeliness
- Help build a culture of continuous improvement, compassion, and accountability
- Support adherence to local, state, and federal regulatory requirements (Medicare, Medicaid, ACHC, JCAHO, etc.)
Benefits
- Competitive Pay
- 401(k) with Company Match
- Career Advancement Opportunities
- National & Local Recognition Programs
- Teammate Assistance Fund
- Medical, Dental, Vision Insurance
- Mileage Reimbursement or Fleet Vehicle Program
- Generous Paid Time Off + 7 Paid Holidays
- Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
- Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
- Free Continuing Education Units (CEUs)
- Company-paid Life & Long-Term Disability Insurance
- Voluntary Benefits (Pet, Critical Illness, Accident, LTC)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
