Patient Care Manager - Ambulatory

Pinnacle Treatment Centers • Roanoke, VA

16d

About The Position

Patient Care Manager- Ambulatory We offer competitive salaries, full benefits package, Paid Time Off, and opportunities for professional growth. As a Patient Care Manager of Ambulatory Services (PCM-AMB) , you are a key leader within the multidisciplinary team, responsible for overseeing the delivery of high-quality, patient-centered care in a transitional living or outpatient setting. This role provides direct supervision, guidance, and mentorship to the Patient Care Specialist team (Tiers I–III) and/or Patient Recovery Coordinators (PRC), ensuring consistency, safety, and excellence in frontline care. The PCM is accountable for operational oversight, teammate development, and regulatory alignment—collaborating with nursing, clinical, and facility leadership to support program structure, maintain compliance and uphold organizational standards. Benefits: 18 days PTO (Paid Time Off) 401k with company match Company sponsored ongoing training and certification opportunities. Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance. Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP) Discounted tuition and scholarships through Capella University

Requirements

• Associate degree from an accredited college or university in one of the behavioral science disciplines plus one (1) year of experience working in a behavioral health setting OR high school diploma or equivalent plus three (3) years of experience working in a behavioral health setting.
• One (1) year of proven experience supervising and leading a team.
• Firm understanding of addiction treatment and the recovery process, including medication assisted treatment.
• CPR/First Aid certification – updated as required (can be obtained with company upon hire).
• MANDT/CPI certification – updated as required (can be obtained with company upon hire).
• Valid driver’s license in good standing
• Ability to travel up to 50% as needed

Nice To Haves

• Undergraduate degree from an accredited college or university.
• Four (4) or more years of experience working in behavioral health.
• Two (2) years of proven experience supervising and leading a team.

Responsibilities

• Provide direct supervision and mentorship to PCS/PRC teammates, ensuring alignment with role expectations, skill progression, and organizational standards.
• Support the recruitment, onboarding, retention, and performance development of PCS/PRC teammates through coaching, feedback, and growth-oriented evaluation practices.
• Model effective leadership by promoting team engagement, accountability, and a positive culture across all PCS/PRC.
• Ensure role clarity and skill advancement at each PCS/PRC through mentorship alignment, individual development plans, and regular supervision.
• Maintain appropriate PCS/PRC staffing and scheduling in accordance with Pinnacle standards, patient ratios, program needs, and provide coverage when necessary.
• Manage bi-weekly payroll submission, accurate timekeeping including regular updates of teammate time sheets.
• Conduct timely 90-day and annual performance reviews with established goals and measurable outcomes.
• Investigate concerns involving PCS/PRC teammates, analyze relevant data, and implement appropriate resolutions in collaboration with HR or leadership.
• Plan, lead and document PCS/PRC team meetings and training to support quality improvement and regulatory readiness.
• Assist with admissions, transfers, and discharges by effectively managing patient monitoring for safety and security, patient belongings searches, physical safety searches, observed urine drug screens, and transportation, as necessary.
• Collaborate with clinical and medical teams on ensuring safe, trauma-informed support and crisis prevention and intervention emphasizing the safety of patients at risk for suicidal ideation, early treatment termination, and/or other high-risk behaviors.
• Oversee the search of patient belongings including heat treatment, required documentation, and storage of confiscated non-permitted belongings to ensure safety and security of the patient’s personal property and the facility.
• Manage patient cash balances as necessary/required including maintaining all required documentation and monthly audits for accuracy.
• Oversee patient self-administration of medication procedures and vital sign collection processes to ensure the safety of all patients and teammates in collaboration with the medical team.
• Oversee, plan, and support PCS/PRC-led recovery support groups/meetings and recreational activities in alignment with Pinnacle schedules and patient care goals.
• Oversee grocery budgets, weekly meal planning, and ordering processes, ensuring effective use of resources and adherence to established guidelines
• Oversee ordering and organizing supplies for the Patient Care team including supplies for group and recreational activities, patient snacks, patient care items (hygiene), and search supplies in alignment with budgets.
• Assist patients without resources in meeting basic needs by utilizing available resources.
• Monitor PCS/PRC documentation, including shift reports, Critical Incident Reports, mileage / receipt logs, and Electronic Health Record (EHR) entries for timeliness, accuracy, and compliance with Pinnacle policies.
• Ensure safety protocols, infection control measures, and facility cleanliness are upheld across all PCS/PRC operations.
• Monitor and manage census accuracy including EHR occupancy, bed board, and communication tools used by the Patient Care department.
• Coordinate and approve local transportation arrangements when facility staff are unavailable.
• Lead efforts to uphold boundary standards across the department.
• Provide training, monitor patterns of concern, and ensure staff understand and apply ethical guidelines.
• Serve as a liaison between PCS/PRC and other departments to ensure effective implementation of daily routines, group schedules, and recovery-oriented Programming.
• Be present and engaged in daily flash meetings, weekly treatment team meetings, and all required leadership and Staff meetings.
• Serve as Administrator on Call for after-hours or weekend management needs, as scheduled.
• Train teammates on the PCS Playbook and Pinnacle Treatment Models and ensure consistent implementation across all tiers.
• Understand and be able to perform all duties of the PCS/PRC roles, providing hands-on support as needed.
• Perform other duties as assigned to support the mission and success of the department.

Benefits

• 18 days PTO (Paid Time Off)
• 401k with company match
• Company sponsored ongoing training and certification opportunities.
• Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
• Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)
• Discounted tuition and scholarships through Capella University

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees