Patient Care Liaison

HCA Healthcare • Fort Pierce, FL

152d • Remote

About The Position

Do you want to join an organization that invests in you as a Patient Care Liaison? At Parallon, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years. As a Patient Care Liaison, you will be responsible for providing and contributing to the company's mission, vision, and values by receiving inbound, outbound and electronic requests to assist in scheduling patient appointments and services.

Requirements

• Experience Scheduling appointments
• One year of customer service experience preferred
• One year of experience using an internet-based software program
• Work from home roles require employees are required to have high speed internet 25 MB download and 15 MB upload.

Responsibilities

• Speak with customers, patients and stakeholders
• Perform all components of call processing for inbound and outbound contacts while documenting those calls in the system
• Ensure performance and quality standards are met
• Schedule patient appointments for follow up
• Demonstrate the ability to be kind, compassionate, considerate, approachable, friendly and open minded
• Provide superior customer service to internal and external customers and patients
• Support the vision and strategy of the contact center while positively promoting the services offered and elevating issues to contact center leadership

Benefits

• Comprehensive medical coverage that covers many common services at no cost or for a low copay
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income

What This Job Offers

• Industry: Hospitals