Patient Care Liaison

AMERICAN HEALTHCARE LLC•Leesburg, VA

7d•Onsite

About The Position

Heritage Hall is now recruiting for a Patient Care Liaison. The Patient Care Liaison supports residents, families, and interdisciplinary team members by coordinating meetings, gathering information, and ensuring timely completion of required documentation. The role assists in promoting resident-centered care, supporting communication among teams, and providing limited direct resident assistance as needed. Strong organizational, communication, and customer service skills are essential to success. Heritage Hall provides a rewarding work environment along with competitive wages and a comprehensive benefits package.

Requirements

High school diploma required; Bachelor's degree preferred
Customer service or healthcare experience preferred
Knowledge of medical terminology preferred
Basic understanding of long-term care regulations preferred
Ability to multitask and prioritize in a fast-paced environment
Strong organizational and time-management skills
Ability to maintain confidentiality and comply with HIPAA regulations
Ability to work collaboratively with interdisciplinary teams
Strong oral and written communication skills
Computer knowledge and data entry skills
Proficiency in Microsoft Word and Excel
Professional, polite, and positive interpersonal skills when interacting with residents, families, and team members
Knowledge of medical terminology preferred
Strong written and oral communication skills
Computer knowledge & data entry skills

Nice To Haves

Bachelor's degree preferred
Customer service or healthcare experience preferred
Knowledge of medical terminology preferred
Basic understanding of long-term care regulations preferred

Responsibilities

Collaborate with team members to support resident's preferences and individualized treatment plans
Schedule and coordinate a variety of supports, including: Care-plan meetings, Resident transports, Equipment needs
Assist team members to ensure Care-plan meetings are organized and productive
Gather information from residents and families efficiently to meet internal and regulatory timelines
Complete required documentation accurately in the database within designated timeframes
Maintain a professional and courteous environment for residents, families, visitors, and staff
Schedule resident transports
Respond to calls in a timely manner