Patient Care Customer Service Coordinator (WFH)

Rotech Healthcare • Murray, KY

86d • $15 • Remote

About The Position

At Rotech Healthcare Inc., we're more than a medical equipment provider—we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Requirements

• High school diploma or GED equivalent
• One to three years of related prior work experience in a team-oriented environment preferred
• Strong customer service background preferred
• Effectively communicate in English; both oral and written, with physicians, location employees and patients
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Self-motivation, organized, time-management and deductive problem solving skills

Nice To Haves

• Helpful, knowledgeable and polite while maintaining a positive attitude
• Multi-task along with attention to detail
• Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and division
• Work independently and as part of a team

Responsibilities

• Accurately transcribes patient profile over telephone including data entry of information and possible outbound calling
• Obtains medically necessary documentation
• Processes patient orders through Online Pharmacy system
• Resolves tracking issues and reschedules shipping orders for patients
• Troubleshoots problems based on patient input regarding the scope and/or magnitude of failure
• Verifies orders are complete
• Performs other duties as assigned

Benefits

• Generous paid time Off and paid holidays
• Overtime pay for non-exempt hourly positions based on business needs
• Commission for Account Executives
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)
• EAP
• 401k, HSA and FSA/Dependent Care FSA
• Medical, Prescription, Dental and Vision
• Life Insurance, Disability, Accidental death, Identity protection and Legal services
• Meru Health Mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings solutions programs
• HEPB and TB vaccinations

What This Job Offers

• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED