Patient Care Coordinator

About the position

BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Middletown, DE. A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic. Our Patient Care Coordinators have excellent customer service skills and learn new things – a lot! The Patient Care Coordinator multitasks in multiple computer programs each day.

Responsibilities

• Greets everyone who enters the clinic in a friendly and welcoming manner.
• Schedules new referrals received by fax or by telephone from patients, physician offices.
• Verifies insurance coverage for patients.
• Collects patient payments.
• Maintains an orderly and organized front office workspace.
• Collect all money due at the time of service.
• Convert referrals into evaluations.
• Schedule patient visits.
• Create an inviting clinic atmosphere.
• Make all welcome calls.
• Monitor and influence arrival rate through creation of a great customer experience.
• Manage schedule efficiently.
• Manage document routing.
• Manage personal overtime.
• Manage non-clinical documentation.
• Manage deposits.
• Manage caseload, D/C candidate, progress note, and insurance reporting.
• Monitor clinic inventory.
• Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates.
• Complete quarterly compliance training.

Requirements

• High School Diploma or equivalent.
• Communication skills – must be able to relate well to Business Office and Field leadership.
• Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision.
• Efficient time management and presentation skills.

Benefits

• Annual paid Charity Day to give back to a cause meaningful to you.
• Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance.
• 3-week Paid Time Off plus paid holidays.
• 401K + company match.