Patient Care Coordinator

UnitedHealth Group • Leominster, MA

292d • $16 - $33 • Onsite

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Central Check-In has an immediate opening for a friendly, patient focused and detailed-oriented Patient Care Coordinator join our team. The Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals.

Requirements

• High School Diploma/GED (or higher).
• 1+ years of customer service experience.
• 1+ years of medical office, medical receptionist, patient registration, and/or healthcare experience.

Nice To Haves

• Insurance verification experience.
• Patient registration experience.
• EPIC experience.
• Bilingual in Spanish/English.

Responsibilities

• Verifies, re-verifies, and authorizes patient insurance coverage and eligibility utilizing computer-based patient registration/scheduling system.
• Verifies and updates demographic, insurance, and other patient information.
• Confirms, collects, and posts patient co-payments and other outstanding balances.
• Reviews insurance denials to find errors.
• Registers new patients and creates new patient charts.
• Maintains records and makes daily cash deposit as assigned.
• Receives and addresses patient-care related telephone calls.
• Identifies problem related priorities, and responds to emergency needs by contacting/interrupting physician/provider within guidelines.
• Resolves patients' questions regarding clinic schedules and billing concerns.
• Documents appropriate information in computer system.
• Prepares patient charts and ensures completeness by locating test results.
• Updates and maintains Telephone Message System (TMS) in computer system.
• Notifies providers, patients and others of changes such as new scheduling, re-scheduling, no-show, emergency appointments and add-ons.
• Maintains recall lists and communicates with patients as appropriate.
• May escort patient to examination rooms and chaperones patients as required.
• Provides guidance to departmental personnel in medical office on administrative policies and procedures.
• Complies with health and safety requirements and with regulatory agencies such as DPH.
• Enhances professional growth and development through educational programs, seminars, etc.
• Attends a variety of meetings, conferences, and seminars as required or directed.

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays.
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account.
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage.
• 401(k) Savings Plan, Employee Stock Purchase Plan.
• Education Reimbursement.
• Employee Discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED